B2C Marketing Automation and 5 Top Software Tools in order to Power It

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Any B2C marketer can attest to the total relief that comes just after setting up successful email automation. To know that your customers will get personalized emails without a person having to manually write every single one … whew, that’s effective stuff.

Did you know that segmented (a. k. a. personalized) email campaigns can drive a 700+% increase in revenue? And that’s just email.

From textual content reminders to cart abandonment emails to multi-channel advertisments that span social media and in-app messaging, B2C marketing and advertising automation marries the power associated with personalized messaging and hands off marketing. It simultaneously will save time (and money) whilst delighting your customers wherever these are.

What is marketing automation?

Marketing automation refers to any advertising efforts, campaigns, and tasks that are managed, executed, and measured with software compared to manually. These efforts and campaigns are typically triggered simply by actions taken by leads or customers.

Marketing automation has many benefits. It can help save your resources, nurture your leads, and increase your revenue — in a short time and with minimal manual effort. Amazing, right?

It’s crucial that you note, however , that advertising automation shouldn’t replace individual touch. This is especially true for B2C — unlike B2B, the particular B2C sales cycle is much shorter and the customer journey much more personalized.

What is B2C marketing automation?

B2C marketing and advertising automation encompasses any automatic marketing messages and promotions targeted to individual consumers vs business audiences. This type of marketing and advertising automation must be much more individualized and data-driven to best appeal to the individual in his or her specific customer trip.

Both B2C and B2C marketing automation work to send relevant messages, increase performance, and drive revenue, yet let’s further unpack their particular differences.

B2B vs . B2C Marketing Automation

B2B marketing automation delivers more mass-oriented content that’s focused on educating plus nurturing leads through a pre-established sales funnel. Since there are generally more stakeholders involved in B2B purchases, B2B marketing automation also works to provide action-triggered information that can help influencers instruct their decision-makers.

Let’s state a junior social media strategist is searching for a new social media marketing management software for their entire team. They download an ebook on social media strategy from a prominent SaaS company, hence prompting the company’s B2B marketing automation software to deliver them nurturing emails about building a social media strategy and the way to use its tool to do so.

The junior strategist is now equipped to bring this information in order to his or her director, who will make the final decision about which social media SaaS tool to purchase.

b2c marketing automation

On the other hand, B2C marketing automation typically focuses on highly related and personalized marketing communications. B2C marketing automation furthermore targets individuals wherever these are in their individual customer travels and attempts to deliver customized product or service recommendations based on actions triggers and captured data.

For example , one type of B2C marketing automation is cart abandonment email. By tracking buyer behavior and capturing personal data like email addresses, B2C companies set up a marketing automation “rule” to send an email in order to consumers who leave un-purchased products in their shopping buggies.

Typically, abandoned cart email messages include the specific products put aside — a dose of personalization that may motivate buyers to return to the website and their individual purchase.

Advantages of B2C Marketing Automation

Marketing automation sure has the perks — for each marketers and their viewers. These marketing automation advantages include:

  • Keeping your brand top-of-mind with potential customers
  • Allowing your own team to send personalized, targeted messages without having to manually track users and repeatedly write content
  • Increasing efficiency amongst your marketing team
  • Closing the gaps in your advertising analysis by removing human error
  • Tracking user data that can be used to better serve up personalized product or service suggestions
  • Delighting website visitors, leads, and customers with customized content

Now, let’s talk about some B2C marketing automation tools software tools which will help you reach, engage, plus convert your shoppers plus customers.

There are countless marketing automation tools on the market. Based on our research, the following five are a great fit for B2C marketing automation.

However , when comparing what tool may fulfill your B2C marketing automation needs, consider 1) exactly how complex each tool will be and what onboarding resources are available, 2) what integrations each tool offers and how they may fit into your current tech collection, and 3) how each tool is priced and how much your marketing automation needs may cost.

1 . HubSpot Marketing Hub

b2c marketing automation software hubspot


Built on the basis of the free HubSpot CRM, HubSpot Marketing Hub retains a wealth of B2C marketing automation tools that allow you to occurs lead’s behavior to customize emails, content, and outreach at scale. From e-mail to SMS, and even internal automations like lead scoring and CRM updates, HubSpot is easy to get accustomed to and may quickly become your team’s marketing and advertising automation best friend.

Onboarding support : HubSpot’s award winning customer support is available 24/7 via email and chat, and also over the phone for Professional and Enterprise subscribers. You can also access a knowledge base and various HubSpot Academy classes.

Integrations : HubSpot Marketing Hub integrates with over 500 third-party applications.

Pricing : HubSpot Marketing Hub offers a Totally free plan as well as multiple subscription options. Note that the marketing and advertising automation features are only readily available for paid subscribers.

2 . Mailchimp

b2c marketing automation software mailchimp


Mailchimp is definitely an industry leader in email marketing automation. Use the Mailchimp device to deliver transactional emails, such as order confirmation emails along with other personalized messages. The device also allows you to build visual customer journeys so you can supply the best possible experience to each customer — or convert your leads and potential clients into one.

Onboarding assistance : Mailchimp has a big library of resources, which includes guides, tutorials, and case studies. Free users obtain 30 days of email assistance, and paid subscribers get unlimited email and chat support.

Integrations : Mailchimp integrates with over 200 third-party applications.

Pricing : Mailchimp provides a Free subscription, but the more in-depth marketing automation tools aren’t available unless you spend money on the Essentials subscription or higher.

a few. ActiveCampaign

b2c marketing automation software activecampaign


ActiveCampaign is a renowned marketing software software and was the first to develop the visual automation workflow builder. (You know, the one with the boxes and brands and lines going all over the place — like the one above. ) In addition to email, it offers site tracking, lead scoring, attribution, and more.

Onboarding support : ActiveCampaign offers a free demo and a whole slew of resources, like a blog, developer documentation, and also a library of pre-written automations. All subscriptions include information migration and implementation providers, and more expensive subscriptions consist of limited one-on-one training.

Integrations : ActiveCampaign integrates with over 300 third-party applications.

Pricing : ActiveCampaign offers a free trial. Following that, you can pay for a Lite subscription at $9 monthly or more.

4. AutoPilot

b2c marketing automation software autopilot


AutoPilot, like others on this list, offers a visible automation workflow builder … but with a twist. It sets itself apart with emojis, stickers, custom information, and other details that help your team collaborate plus, well, have fun building your own marketing automation sequences. Even though tool doesn’t offer its own built-in CRM, it is fairly intuitive, easy to use, and offers awesome reporting features.

Onboarding support : All AutoPilot subscriptions include unlimited email messages and access to support. You can buy an Expert Setup and Exercising add-on for $1699.

Integrations : AutoPilot integrates with dozens of third-party applications.

Pricing : AutoPilot offers a free trial, after which you can join at as little as $49 monthly.

5. Omnisend

b2c marketing automation software omnisend


Omnisend is a leading advertising automation tool specifically tailored for e-commerce businesses. Not only does it offer dozens of pre-written templates for all e-com automation scenarios, but it also integrates with nearly every possible e-commerce-related tool, including both email and SMS automation software.

Onboarding support : Omnisend offers a library of sources, including an onboarding training course. Unfortunately, live support is just offered to paying subscribers.

Integrations : Omnisend combines with hundreds of third-party applications, although most aren’t obtainable with the Free plan.

Pricing : Omnisend possesses a Free subscription option, although most automation features aren’t available unless you’re paying out.

These five tools are among the most powerful for B2C marketing automation efforts. Regardless of whether you’re sending time-triggered birthday emails or following up with prospective customers with automated TEXT MESSAGE messages, try these B2C marketing automation software tools to reach, engage, and transform your customers.

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