Knowledge bottom software has become a must-have in the world of customer service.
They’ve virtually eliminated the need to print and ship physical copies of instruction manuals regarding products and services.
Information bases also improve customer support efficiencies. With self-help articles available 24/7, customers plus employees can find solutions to difficulties without calling or chatting with a customer service representative. This drastically reduces wait instances for customers and lowers the amount of ticket support requests that will teams have to complete.
In today’s day and age, customers want answers immediately. Phone, email, live talk, and ticket support don’t always provide that, plus they may not be available on nights or even weekends.
But trying to include self-help content material on a traditional web page is not very realistic. Knowledge base software has everything businesses need to create a self-help database easy for users to search plus navigate.
What is the best knowledge base software on the market today? Find out below.
- Scale the business’s support
- Google-like search feature
- Drag and fall files and articles
- Free 14-day demo
Test it today!
The Top 8 Best Knowledge Bottom Software
- Helpjuice — Best Understanding Base Software For Scalable Support
- Document360 — Best For Technical Documentation
- Zendesk — Best All-in-One Customer Support Suite
- ServiceNow — Best Knowledge Base Software For IT Service Management
- HelpSite — Perfect for Simple FAQ Support Webpages
- ProProfs Information Base — Best Beginner-Friendly Knowledge Base Software
- KnowAll — Best Knowledge Base Theme Regarding WordPress
- Tettra — Best Knowledge Bottom Software For Internal Use
After extensive research and tests, I’ve narrowed down the best eight knowledge base solutions that I can confidently suggest. The reviews below consist of more information about the features, advantages, prices, use cases, and potential drawbacks of each software program on the list.
#1 – Helpjuice — Best Knowledge Base Software program For Scalable Support
- Scale up your business’s support
- Google-like search feature
- Drag and drop files and articles
- Free 14-day trial
Test it today!
Helpjuice is one of the most popular knowledge base solutions on the market today. The software is definitely trusted by 130, 000+ users from thousands of businesses, including Amazon, Hertz, Virgin mobile Mobile, and the World Wellness Organization.
It’s fully customizable, easy to use, plus built to scale.
Helpjuice is perfect for growing teams with a lot of customer service representatives. Teams may collaborate, comment, and answer knowledge base content to enhance articles in real-time. Its simplicity allows new associates to start using the software instantly without a steep learning curve.
Companies can sign up for Helpjuice and deploy a knowledge base in a matter of mins.
Some of the top features and advantages of Helpjuice include:
- Robust “ Google-like” lookup feature
- Lots of knowledge base themes
- Intelligent analytics (what users search, the effect of articles, topic preferences, etc . )
- Ability to drag-and-drop files straight into articles
- Inter-linking similar articles
- Manage multiple versions expertise base content
- Limitless formatting
- Easy to add videos, images, and other useful visuals
Overall, Helpjuice has everything you could possibly need in a knowledge base remedy. Their customer support team will be fantastic, and they even offer free expert customization.
Here’s a quick look at the plans and pricing:
- Starter: $120 per month (up to 4 users)
- Run-Up: $200 per month (up to 16 users)
- Premium Limited: $289 each month (up to 60 users)
- Premium Limitless: $999 per month (unlimited users)
This is why, the software accommodates teams of all sizes. All features can be found with each plan. Prices is based on the number of users in your team.
Try out Helpjuice for free with a 14-day trial.
#2 – Document360 — Perfect for Technical Documentation
- Create effective SOPs
- SEO-friendly software program
- Powerful integrations
- Free with a 14-day trial
Try it today!
Document360 is another popular solution in the knowledge foundation software space. It’s utilized by organizations like Harvard University and Microsoft.
The software makes it easy for companies to create SOPs, internal understanding bases, and self-service equipment for customers.
Document360 actually stands out from the crowd using its support for technical documents. As someone who has written numerous how-to guides, tutorials, program documents, user guides, and release notes, I appreciate just how this software accommodates specialized writers.
Here is a closer look at the top features of Document360:
- Advanced portal intended for content producers and editors
- Drag-and-drop class manager
- WYSIWYG (what you see is what a person get) editor
- Article versioning and rollback support
- Comprehensive analytics and user opinions
- SSL encryption
- Role-based permissions and SSO
The software is SEO-friendly and integrates with well-known tools, like Slack, that many businesses are already using. This is perfect for team collaboration.
Document360 offers simple and transparent pricing:
- Startup: $49 each month
- Business: $149 per month
- Enterprise: $299 per month
- Enterprise Plus: Custom prices
Plans are primarily based on storage, team accounts, monthly page visits, and knowledge base versions. Try Document360 free of charge with a 14-day trial.
#3 – Zendesk — Best All-in-One Customer Support Suite
- Build robust knowledge angles
- Enable omnichannel support
- Superb agent dashboard
- Comes with 30-day free trial
Try it nowadays!
Zendesk can be arguably the most popular customer service software on the market today. It’s trusted simply by 200, 000+ companies of all sizes across every sector.
But Zendesk is more than a general customer support tool. It’s a complete customer care suite that includes knowledge bottom features.
The Zendesk Guide module is included in the Support Suite. This is the tool that Zendesk customers value to create self-service knowledge bases. The software makes it easy to create a complete help center, community forums, as well as AI-powered article suggestions for customers.
As an helpful support tool, Zendesk provides solutions that go above and beyond a simple knowledge base. You’ll also benefit from:
- Omnichannel customer support via email, chat, and phone
- Ticket support
- Social media messaging assistance
- Dashboards and reporting tools
- Complete customer service agent workspace
You will find two different versions from the Zendesk Support Suite—Professional plus Enterprise. These start at $89 and $149 per broker, respectively.
If you just need a standalone information base solution, Zendesk is probably too much for your needs. But companies seeking an all-in-one support tool will find that Zendesk delivers an exceptional value. Test it free for 30 days.
#4 – ServiceNow — Best Knowledge Bottom Software For IT Service Management
- Customer & employee self-service
- Great for IT understanding bases
- Manage customer feedback
- Export Word docs to library
Give it a try today!
ServiceNow is a bit unique compared to various other knowledge base solutions on the market today.
It’s actually branded as a workflow administration tool. But it has a understanding management solution designed to supply self-help to both clients and employees.
The knowledge management feature is available with ServiceNow’s IT service administration (ITSM) solutions. It’s utilized by 6, 200+ enterprise customers like Deloitte and United states Express.
A few of the top features and advantages of using ServiceNow as a information base tool include:
- Integrates with Microsoft Word Online for a simple authoring experience
- Self-service insights
- Machine learning to recognize knowledge gaps
- Create knowledge articles during incident management or work processes
- Feedback management tools
- Article versioning
ServiceNow makes it easy to boost customer and employee fulfillment. It ultimately helps ITSM teams manage support more efficiently.
There are two versions of the software—ITSM and ITSM Professional. Contact the ServiceNow team to demand a quote and timetable a demo.
#5 – HelpSite — Best For Simple FAQ Assistance Pages
- Create mobile-friendly FAQ web pages
- Advanced lookup capability
- Employ smart contact forms
- Starts free
Try it nowadays!
HelpSite is best known for its simplicity. In contrast to some of the other knowledge base solutions on the market today, it doesn’t come with an overwhelming amount of not related features.
The program is straightforward and makes it easy to get businesses to create clean FAQs and knowledge base posts.
HelpSite is a great strategy to smaller businesses that don’t have complex needs. The software remains a reliable option for creating a information base from scratch but doesn’t go above and beyond with extra support tools.
Noteworthy highlights and benefits of HelpSite include:
- Mobile-friendly FAQs and information base
- Searchable knowledge base
- Smart contact forms with auto-suggest help articles
- Simple admin user interface
- Customizable features
HelpSite also gives users the opportunity to control the accessibility of help articles, which is ideal for creating an internal knowledge base for your team.
There are five different plans and price points to pick from:
- Totally free: $0
- Regular: $14. 99 per month
- Gold: $49. 99 per month
- Plus: $99. 99 per month
- Enterprise: Custom prices
I’d recommend the Gold strategy, at a minimum. It includes 2, five hundred articles, 50 team members, a custom domain, custom HTML/CSS, SSL on the custom domain, and custom redirects. The particular free plan comes with HelpSite branding on the page, which isn’t viable for business use.
Consider HelpSite for free with a 30-day trial.
#6 – ProProfs Knowledge Bottom — Best Beginner-Friendly Information Base Software
- Very simple and beginner-friendly
- Make a understanding base in 5 minutes
- Integrates with 100+ platforms
- Begins with a free plan
Try it today!
ProProfs Knowledge Base is my top recommendation for beginners. This software makes it easy for anyone to create a knowledge base in less than five minutes.
But don’t allow simplicity fool you. ProProfs Knowledge Base is reliable by big organizations such as Sony, Dell, Cisco, Yale, and DHL.
ProProfs Knowledge Base integrates exceeding 100 third-party CRMs, talk tools, and help desk solutions. Examples include Salesforce, Search engines Analytics, Olark, and Freshdesk. These integrations allow companies to extend the functionality and abilities of ProProfs Knowledge Bottom.
Some of the best features and benefits of the program include:
- Internal knowledge bases
- User guides
- Help centers
- Group collaboration tools
ProProfs Knowledge bottom is perfect for all technical ability levels. There’s nothing in order to download, and no HTML or even coding knowledge is required.
There’s a free arrange for basic use, but We can’t say that I recommend this. The two paid plans—Essentials plus Premium—start at $0. thirty and $0. 50 for each page per month, respectively. You can add a help desk means to fix your plan as well, beginning at $4 per month.
Try any ProProfs Knowledge Base plan for free of charge with a 15-day trial.
#7 – KnowAll by HeroThemes — Greatest Knowledge Base Theme Regarding WordPress
- Easy to deploy on WordPress
- Make searchable knowledge bases
- Extremely customizable
- Starts at $149
Try it these days!
KnowAll is unique compared to some of the some other solutions on the market today. It’s the WordPress theme that can easily be installed to add understanding base functionality to any WordPress site.
Over 25, 000 sites rely on KnowAll to power their own knowledge bases.
In case you run a WordPress site and want to control your knowledge base straight within your WP dashboard, this will be the best option for you.
Top features and benefits of KnowAll include:
- Searchable knowledge bottom
- Works on desktops, smartphones, and tablets
- Actionable insights plus analytics
- Write-up feedback
- Move analytics
- Useful shortcodes and widgets
- Article attachments
Like most Wp themes, KnowAll is versatile and really easy to customize. It’s utilized by sites across a wide range of sectors.
There are 3 different packages to choose from:
- KnowAll Important: $149
- KnowAll Plus: $199
- KnowAll Pro: $299
All buys are backed by a 30-day money-back guarantee from HeroThemes.
#8 – Tettra — Best Knowledge Base Software For Internal Use
- Build policy and SOP libraries
- Slack & G Suite integration
- Free arrange for up to 5 users
- Comes with free 30-day trial
Try it today!
Many knowledge base solutions offer the ability to create sources for employees. But Tettra is specifically designed for internal knowledge bases.
It’s trusted by top of the line teams like HubSpot, Wistia, AngelList, Meet Edgar, and much more.
The software provides a centralized location for crucial procedures, procedures, and documents. It’s really useful for onboarding new team members. Employees love to have this type of internal resource at their disposal for self-help purposes.
What makes Tettra exclusive is the way it operates. Organizations can empower employees to contribute and add new articles continuously.
Other top features consist of:
- Powerful search functionality
- Integrates with tools such as Slack, G Suite, and much more
- Team collaboration and sharing features
- Admins can manage user roles and permissions
- Ability to limit access to certain information
Tettra has a free plan for small teams with up to five users. The plan is not super limited, but it doesn’t come with the ability to change user permissions.
Paid plans start at $99 per month for up to 10 users. Additional users from $8 per month. Larger agencies can contact Tettra for any custom Enterprise quote.
Take advantage of Tettra’s 30-day free trial.
Where to find the Best Knowledge Base Software For You
There are particular factors and qualifications I used to narrow down the top picks listed above. You can use the same technique as you’re shopping around plus comparing different knowledge bottom solutions for your business.
Generally speaking, there’s no “best for all” understanding base software. It depends on what you need. The considerations mentioned below will make this choice easier for you.
Type of Knowledge Base Software program
Knowledge foundation software comes in all different shapes and sizes. In addition to standalone tools, plenty of all-in-one help desk plus customer support software come with information base modules. There are even understanding base WordPress themes and knowledge base solutions built for ITSM.
If you want to take your customer service to another level, consider an helpful support suite. Otherwise, a standalone knowledge base software program will be just fine.
Public vs . Internal
Most people associate understanding base software with customer care. But these tools are also incredibly useful for internal support.
Employees can research an internal knowledge base intended for onboarding questions or self-help with specific procedures. This particular improves efficiencies and prevents managers from having to solution the same questions time and time again.
Some knowledge bottom software allows admins to manage whether an article is for open public or internal use. Yet there are certain platforms explicitly constructed for internal knowledge facets.
If it is difficult to write and create a write-up, the quality of the content will suffer. The best knowledge base solutions possess simple text editors. They give writers the ability to add videos and images and highlight important sections of an article.
This feature is crucial for technical documentation, as the content in those articles can sometimes be difficult to follow. A simple text publisher will make things easier for that person writing the content, ultimately improving end-users’ experience.
Analytics and Reports
Analytics will help businesses identify top-performing help articles. They’ll also help companies improve articles that aren’t answering questions sufficiently.
It’s useful to see what types of questions people are searching for. You can then develop more content within these categories instead of wasting time improving articles with zero views.
What’s the very best knowledge base software? With so many great options on the market today, it is unrealistic to name just one.
Helpjuice is the top recommendation for companies scaling their support teams. Document360 is the best choice to get technical documentation. For an helpful customer support suite that will go beyond a knowledge base, attempt Zendesk. ServiceNow is my top pick for ITSM.
HelpSite and ProProfs Knowledge Base are great options for beginners. KnowAll is the best knowledge base WordPress theme, and Tettra is the best internal knowledge base device.
Regardless of your company size or industry, you can get a knowledge base software that accommodates your needs by following the recommendations in this guide.