Whether it’s on Fb Messenger, their website, or even texting, more and more brands are using chatbots to service their particular customers, market their brand name, and even sell their products.
Yet even though most chatbots can handle moderately sophisticated conversations, such as welcome conversations and item discovery interactions, the if/then logic that powers their own conversational capabilities can be limiting. For instance, if a customer requests a unique yet pressing issue that you didn’t account for when making your chatbot’s logic, there is no way it can answer their own question, which hangs your own customer out to dry plus ultimately leaves them dissatisfied with your customer service.
Fortunately, the following advancement in chatbot technologies that can solve this problem is definitely gaining steam — AI-powered chatbots.
By leveraging machine learning and NLP, AI-powered chatbots can understand the intent behind your customers’ demands, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way.
If you’re currently using a standard chatbot, but want to upgrade to an AI-powered a single, we’ve put together a list of the best AI chatbots for 2021. Read on to find the right one for you.
1 . HubSpot
HubSpot has an easy and effective chat builder software that allows you to automate and level live chat conversations. Your customers will be able to get answers in order to frequently asked questions, book meetings, and navigate the site. At the same time, their answers are saved in your CUSTOMER RELATIONSHIP MANAGEMENT, allowing you to qualify leads and trigger automation. Keep in mind that HubSpot’s chat builder software is not going to quite fall under the group of “AI chatbot” because it utilizes a rule-based system. However , HubSpot does have code snippets, enabling you to leverage the powerful AI of third-party NLP-driven robots such as Dialogflow.
Because HubSpot is a CRM platform, using the HubSpot chatbot in conjunction with code snippets gives you the advantage of simple integration across your advertising, sales, and service tools.
2 . Intercom
Intercom is software program that supports live conversation, chat bots, and more to deliver messenger-based experiences for leads. Using machine learning and behavioral data, Intercom may answer up to 33% associated with queries and provide a individualized experience along the way.
3. Watson Assistant
Developed by among the leaders in the AI area, IBM, Watson Assistant is among the most advanced AI-powered chatbots on the market. Pre-trained with content from the specific industry, Watson Associate can understand your traditional chat or call records, search for an answer in your knowledge base, ask customers to get more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
Watson Associate can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t require any coding experience to develop it.
Drift provides conversational marketing and sales software program powered by both software (rule-based) and artificial intelligence (NLP). According to their website, “Drift’s conversational AI is trained on over 6 billion dollars conversations to identify the patterns that engage and convert visitors into qualified pipeline. ” This means the machine understanding that the chatbot comes with has already been pre-trained and ready to go.
Trusted simply by customers like Intuit, Edible Arrangements, and Vodafone, Bold360 patented its own natural vocabulary processing technology to help brands build chatbots that can understand your customers’ intent without keyword matching and learn learn how to deliver the most accurate solutions to them.
Bold360’s conversational AI can interpret complex vocabulary, remember the context of an entire conversation, and answer customers with natural reactions. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels.
6. Zendesk Chat
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Zendesk offers live chat and chatbots as part of their own Zendesk Chat service. Built with powerful automation combined with the technology of Answer Bot and Flow Builder for creating AI-powered conversation flows, it allows you to configure your chatbot in order to answer common customer questions without writing code.
seven. Salesforce Einstein
Salesforce Einstein is certainly AI technology that uses predictive intelligence and device learning to power many Salesforce features, including Salesforce’s Assistance Cloud and chatbot offerings. It is capable of solving customer queries with its intelligent conversational features, and you can count on this for triage and routing and data-driven insights.
Armed with deep-learning based natural language understanding and adaptive multi-taking abilities, Ruali, an AI-powered chatbot for enterprise brands, may understand the context of a discussion, predict user behavior, understand customer preferences, take activities, switch to different tasks, and ask customers for more clarification.
Rulai also integrates with most messaging channels, customer service software program, enterprise business software, and cloud storage platforms. You can either build a Ruali chatbot from scratch with its drag-and-drop style console and let the AI adapt to your customers or you can implement a pre-trained chatbot that has been fed data from your specific industry.
By collecting over 20 years of messaging records data and feeding it to their AI-powered chatbot, LivePerson can automate almost every industry’s messaging and integrate along with most messaging channels like your website, mobile app, Apple Business Chat, text messaging, Google Rich Business messaging, Range, Facebook Messenger, WhatsApp, and Google AdLingo.
LivePerson’s BotStudio also lets you build chatbots from scratch, without any coding understanding, and its analytics dashboard can track metrics like current sentiment, bot containment price, bot conversation time, complete conversation time, average purchase value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your own business’ bottom line.
Designed specifically for business brands, Inbenta’s chatbot leverages machine learning and its very own natural language processing engine to detect the framework of each customer conversation and accurately answer their questions. Inbenta also offers a dialog manager, which allows you to build custom conversation flows plus paths.
Additionally , when Inbenta’s chatbot realizes that one of your customers needs to talk to the human, it’ll escalate the conversation to the appropriate support agent. To make your chatbot seem more human, a person create a custom avatar for it, too.
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Trusted by customers such as Medium, Shopify, and MailChimp, Ada is an AI-powered chatbot that features a drag-and-drop builder that you can use to train it, add GIFs to certain messages, and store customer data.
Ada can also integrate with most messaging channels and customer service software, send customized content to your customers, ask for customer opinions, and report on your bots’ time, effort, and cost savings. According to their website, Ada has saved their customers over $100 million in cost savings and 1 billion minutes of customer service effort.
Vergic provides an AI-powered chatbot that can act as your businesses’ first type of customer support, handle transactional chats, and transfer more complicated issues to your actual customer service brokers. It’s like a hybrid chatbot that can boost your employees’ efficiency.
By leveraging natural vocabulary processing and natural vocabulary understanding, Vergic can also execute sentiment analysis, share files, highlight pages, manage speaking workflows, and report upon chatbot analytics.
Editor’s note: This post was initially published in March 2019 and has been updated regarding comprehensiveness.