Relaying a client support experience that makes it seem like a technician is present together with your customer every step of the way is achievable with the right remote support software. With it, you can both save time and provide an excellent customer support experience without overbearing support costs.
It can be hard to know which system will work best for your business needs, niche, or dimension. To help your remote specialists diagnose, solve, and validate customer issues through a excellent remote support experience, information covers the best software in the marketplace to integrate into your support workflow.
The Top 5 Best Remote Support Software
- Zoho Assist — Best for unattended remote access
- TeamViewer – Best for efficient remote support
- BeyondTrust – Best for extra security enforcement
- AnyDesk — Best for fast, user-friendly remote desktop computer support
- Pulseway — Best for personal make use of
There are five remote support software program tools that I recommend. Below I dive deep to the pricing, tools, and outstanding features of each system to assist you make the most sound decision to strengthen your customer support attempts.
#1 – Zoho Assist — Great for Unattended Remote Access
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- Just one person required
- In-depth diagnostics tool
- Assign permissions to teams
- Starts free
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Zoho Assist makes it easy for you to render unattended remote access support from anywhere.
Once you install Zoho Assist’s unattended remote agent on your devices, you can use its bulk deployment feature to maintain and update any device without the presence of anyone over the other end.
The diagnostic tools provide you with an overview of the status of hardware, software, printers, and task management on your gadgets. This helps with performing native system diagnostic operations when necessary.
With Zoho Assist, you can easily stay organized by grouping and sorting each computer according to any criteria. You can remotely shut down your devices, hibernate them, log off, or set them on standby. As an added security function, you’re able to assign permissions to particular teams or even technicians to avoid confusion and maintain your systems operations structured. Features like these make Zoho assist an excellent software option for affordable unattended remote access for device support.
Zoho’s prices tenderize by either monthly or annual plans. Here is how three unattended access plan stops working when paying annually:
- Free – One technician and 5 unattended computers
- Standard – $8 each month for 25 unattended computers, with computer grouping, bulk deployment, and mobile apps
- Professional – $13 per month for twenty five unattended computers, with session recording, diagnostic tools, plus bulk deployment
All tiers, such as the free plan, come with instant chat, a desktop application, clipboard sharing, user management, Zoho Desk and Zoho SalesIQ integrations, and firm roles. Each tier includes more features.
To ensure you get all the remote control tools you need, I recommend looking at the pricing page to find out what each specific rate offers before making a final choice. You can also do a 15-day free trial offer to test it out.
#2 – TeamViewer — Best For Efficient Remote Support
Starts at $49/month
- Fast file transfer
- Record conferences
- Quick assistance link
- Mix platform capabilities
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You can support your workforce on the job, equip IT for PC customer support from any kind of device, and onboard brand new employees easily with TeamViewer and all its remote software support tools. Their recognition speaks for them as they experience at least 30, 000 downloads every hour.
As a powerful and dynamic remote support system, TeamViewer offers augmented reality assistance, IT management, fast document transfer between remote products, and even online meetings. These features aid in efficient remote control support, especially being able to have plus record meetings across gadgets to ensure quality and have track of the assistance.
TeamViewer helps you improve first call resolution rates with remote support tools that do not require a VPN and reduce firewall accessibility issues. If you need to show a customer where to click on their screen or walk them through configuring their own computers or routers, that you can do so once you send a TeamViewer quick support link that gives you access to their particular device instantly.
They make it easy to handle security with the ability to create organizations, assign permissions, and set the right policies. Their extensive cross-platform compatibility makes it easy to connect through PC to PC, cellular to mobile, PC in order to mobile, or mobile to PC.
Their own prices are straightforward, and they breakdown into three divisions:
- Individual User – $49 month-to-month
- Multi User – $99 monthly
- For Teams – Multiple seats $199 monthly
Each tier offers features that include:
- Remote access and control of computer systems
- Secure unwatched access
- Remote printing for Mac plus Windows regardless of printer kind
- File sharing
Once you enter how many managed devices are usually permissible for each tier, it starts to differ. You can watch a free demo or speak to the sales team on the TeamViewer website.
#3 – BeyondTrust — Best For Extra Security Enforcement
- Integrations with password tools
- Additional secure
- Monitor support KPIs
- Try them for free
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If extra protection features are what you’re looking for, BeyondTrust ensures every step of your remote support workflow is secure by enabling the right level of access for almost any given device.
This means highly secure access to compatible systems like Windows, Linux, Mac, iOS, and Android. BeyondTrust offers you effective tools for effective remote control support, whether you want to execute unattended access to any device or help customers fix technical issues.
It provides plenty of integrations along with password tools to ensure gekörnt team and permissions management, so every step of the remote support cycle is accounted for plus logged. This can be useful for guide in the event of compliance issues and auditing.
Their particular real-time reporting tools permit you to monitor IT support KPIs and security issues. Because of the innate ability to handle access point protection and enforced security features, BeyondTrust will be the optimal solution for technical support that deals with sensible data.
You can try BeyondTrust before you commit with a free trial. To learn the full scope of their prices, contact their sales team.
#4 – AnyDesk — Best For Fast, User-Friendly Remote Desktop Support
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- Great for beginners
- Gain access to on-the-go
- RSA 2048 asymmetric encryption
- Starts at 10 dollars. 99/month
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App developers and software businesses can highly benefit from a robust remote support system that will prioritizes speed without forgoing quality with desktop support software like AnyDesk. Users rave about the user-friendly interface and management screen.
AnyDesk makes it easy for IT professionals onsite or anywhere else in the world to connect to any personal computer remotely and quickly. This permits you to fix customer support issues from one operating location with scale.
For example, if you need to access your computer away from home, AnyDesk allows you to do it as soon as you set up a secure password. Its banking-standard TLS one 2 technology ensures your pc is protected from illegal access. AnyDesk also uses RSA 2048 asymmetric crucial exchange encryption to make sure every single connection is verified plus secure.
To make use of AnyDesk, you’ll have to download their software. But just 3 MB in size, it’s designed for lightweight and convenience. As if that wasn’t sufficient, AnyDesk is compatible with the functions, including windows, Linux, Mac pc OS, free BSD, iOS, and android.
Here’s how their prices tiers break down:
- Lite – 10 dollars. 99 a month (one device)
- Professional – $20. 99 a month (multiple devices)
- Power – $52. 49 per month (multiple devices)
Each tier offers the basics, which include:
- Commercial use
- Unlimited endpoints
- Remote printing
- File transfer
- Mobile to PERSONAL COMPUTER remote control
- On-screen whiteboard
From there, each tier starts obtaining a bit more personalized with access to additional features. For instance, if you pick the Power tier, you’ll get access to features like an unlimited variety of devices and sessions, 3 base devices to administer remote support from with the option of add-ons, and unlimited concurrent sessions.
#5 – Pulseway — Best For Personal Use
- Great for home products
- Automated history tasks
- Run everything from mobile device
- Starts free
Get it these days!
If you’re looking for remote support software best for individual use, look no further than Pulseway. It allows you to monitor two systems for free and manage up to 19 systems if you decide to upgrade.
With Pulseway, you can capitalize on device control with tools that enable you to run windows improvements, quit processes, or even hibernate your machine from your smart phone.
Not only that, you can schedule IT-related tasks on a recurring basis. With this function, you can save time, as maintenance tasks you once had to do manually to fulfill your remote support needs will immediately be done in the background.
To start monitoring as much as two systems for free, you will get started with Pulseway simply by creating an account and choosing the free starter strategy. If you want to upgrade to paid remote plans geared to get businesses and teams, you may use Pulseway’s price calculator.
How to Find The Best Remote Support Software For You
The first step is identifying what industry your business works in. This helps you narrow down your search by getting specific about the non-negotiable remote control support tools you’ll need for your niche. This can imply features like unattended gain access to, screen sharing, text talk, or even remote training tools for onboarding new experts.
Here are a few crucial factors to consider that I used for this list when choosing reliable software program to give the most supportive customer experience at a distance.
Type of Remote Access
When you’re administering remote support, you can usually do so in one of two ways:
Attended assistance happens when you reach out to any kind of customer having trouble and need help fixing their technical problem in real-time. With the correct remote support software, you can easily connect to their device plus help them troubleshoot the problem within minutes. This doesn’t require any software preinstallation and can be done at a moment’s notice.
Unattended remote support does need preinstallation of software. A designated IT technician can then achieve any device from one entry point to troubleshoot issues, install updates, or do schedule maintenance without anyone having to be present on the other end. This works well for in-house regimen device maintenance. These functions can be a deciding factor in the type of remote support software you will need for your support team to use successfully.
Your own remote support software needs to be compatible with a wide array of systems. This implies compatibility with the most popular ones, including Windows, Linux, Mac, and Android devices.
The more compatible your software is with different software, web browsers, and devices, the more versatile and robust your support representatives can be. It translates to saving time and money in the long run while boosting customer support productivity.
Reach and Range
As your business scales, you’ll need remote support software that can grow along with you. For example , features like collaborative tools that allow your IT technicians to work together can come in handy.
Onboarding features such as augmented reality training provided by software like TeamViewer may ensure your in-house specialists are readily equipped for your job. Unattended support functions can streamline your routine device updates.
One particular big customer concern whenever administering remote support will be security. Understandably, customers may want reassurance that the remote support software you’re employing is safe.
Check prospective software to see if it offers any extra security functions whether you’re using cloud-based software or go the particular self-hosted route. This can offer your customers with extra satisfaction as you access their devices from afar.
The best remote support software highly depends on what you’re searching for according to your industry plus business needs.
Here’s a quick overview of every remote support system I recommended for your reference:
- Zoho Help — Best for unattended remote control access
- TeamViewer – Best for efficient remote control support
- BeyondTrust – Best for extra safety enforcement
- AnyDesk — Best for fast, user friendly remote desktop support
- Pulseway — Great for personal use
No matter what type of support you offer, you can find remote assistance software that streamlines the process with this in-depth guide.