Best VOIP Call Recording

Posted on Posted in Blog, Technology

Call documenting has become a useful tool to achieve your goals in the business world. There are plenty of reasons and potential use instances for VoIP call documenting software.

VoIP call recording software is ideal for compliance and managing disputes with customers. It’s also ideal for training purposes plus quality management with mobile phone support agents. I’ve even used VoIP call recording tools to record meetings. Then I go back and pay attention to the recording instead of frantically looking to take notes during a contact.

In short, VoIP call recording solves a lot of problems and improves efficiencies in the business communications world.

Which VoIP contact recording tool is the best? Keep on below to find out.

Visit Nextiva

  • Industry-leading phone service
  • Also records video clip conferences
  • Built-in analytics
  • Highlight recordings for training

Sign up these days!

The Top seven Best VoIP Call Recording

  • Nextiva — Best For Advanced VoIP Call Recording
  • RingCentral — Best For On-Demand and Automatic Call Documenting
  • Phone. possuindo — Best VoIP Recording For Low Call Quantity
  • Aircall — Best VoIP Call Documenting For Call Centers
  • Talkdesk — Perfect for Quality Management
  • Cube ACR — Greatest VoIP Call Recorder Designed for Android Devices
  • MightyCall — Best VoIP Call Recording For Small Business

Right after extensive research and tests, I’ve narrowed down the top seven solutions for VoIP call recording. Check out the testimonials below for more information on the advantages, pricing, and recommended make use of cases for each tool on my list.

#1 – Nextiva — Best For Advanced VoIP Call Recording

Visit Nextiva

  • Industry-leading phone service
  • Also records video meetings
  • Built-in analytics
  • Highlight songs for training

Sign up today!

Nextiva is one of the most popular VoIP business phone systems on the market today. It’s trusted simply by 100, 000+ organizations throughout a wide range of industries.

They have solutions for call centers, service teams, small enterprises, enterprises, and everything between.

Let’s quickly evaluation Nextiva’s plans and costs before taking a closer look into the call recording capabilities provided by this provider.

  • Essential — Begins at $18. 95 per user per month
  • Professional — Starts in $22. 95 per consumer per month
  • Organization — Starts at $32. 95 per user each month
  • Ultimate — Starts at $57. 95 per user per month

Call documenting and video conference recording come standard with the Organization and Ultimate plans. You could add-on basic call recording to any package for just $5 per user per month.

Nextiva also has an advanced call recording add-on designed for $10 per user. This feature goes above and beyond simple VoIP call recording. Companies will benefit from call analytics with recordings for the best quality assurance tool. Administrators and training managers can certainly provide feedback, reviews, plus grades for each call.

Managers can cut audio files to highlight specific sessions of the call that require feedback. You can also generate reports based on call ratings, agent performance, and more.

Sign up for Nextiva to start your free trial today.

#2 – RingCentral — Great for On-Demand and Automatic Call Recording

Visit RingCentral

  • Customizable autorecording
  • Flexible for different departments
  • Save up 100, 000 recordings
  • 90-day storage

Sign up today!

RingCentral is an industry innovator in the business communications space. four hundred, 000+ organizations worldwide depend on the VoIP phone solutions offered by this provider.

If you’re looking for a good all-in-one business phone system or contact center alternative, RingCentral will be a top option to consider.

I like RingCentral because the software offers both on-demand and automatic contact recording capabilities. You can set up automatic recordings for just one consumer, multiple users, or personalize department settings with just a few clicks.

For example , you could set up automatic songs for all incoming calls to some particular department. You’ll have overall flexibility with these settings.

Other noteworthy VoIP call recording features from RingCentral include:

  • Custom call documenting announcements for inbound and outbound calls
  • Email notifications to all users with automatic recordings allowed
  • Ability to record calls from any gadget
  • Save up in order to 100, 000 call songs per account
  • Download and playback recordings for up to 90 days

VoIP call recording is just one of the many advantages of making use of RingCentral as your business phone solution. Plans start as little as $19. 99 per consumer per month, and you can try it free for 15 days.

#3 – Cell phone. com — Best VoIP Recording For Low Contact Volume

Visit Phone. com

  • Easy add-on to get current users
  • 13-month storage
  • Download recordings as Tunes
  • Extra functions with each plan

Sign up these days!

Phone. possuindo is a VoIP business phone service. They have solutions for voice, video, text, fax, conferencing, and team collaboration.

Compared to other VoIP phone solutions on the market today, Telephone. com is relatively basic. But it’s reliable and trusted by 30, 000+ companies.

Call recording will not come standard with Phone. com’s packages. But you can add it to any plan for simply $4. 95 per month. This provides you up to 300 minutes of recording. All songs are stored in your account log for 13 months. You’ll also have the opportunity to download those people files and save all of them locally as MP3s.

This setup is perfect for low-volume users. Phone. com’s plans are affordable plus feature-rich.

  • Base Account — $12. 99 per month
  • Plus Account — $19. 99 per month
  • Unlimited Extension — $29. 99 per month

All of these plans consist of call queuing, call screening process, audio conferencing, fax to email, call routing, hold music, auto attendant, dial-by-name directories, and more.

There are no long-term agreements, and you can forward calls to any device. Phone. com’s VoIP phone services are supported by a 30-day money-back guarantee. Sign up here.

#4 – Aircall— Best VoIP Call Recording Intended for Call Centers

Visit Aircall

  • Recording & reside monitoring
  • Simple integration with top CRMs
  • Analytics and reporting
  • Also great for sales teams

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Aircall is really a cloud-based call center software program built for modern businesses. It’s versatile enough to support sales teams, support groups, and remote employees.

All Aircall programs come with built-in call recording capabilities.

More than 6, 000 businesses rely on Aircall for VoIP call recording. The software is capable of instantly recording all inbound plus outbound calls. You can change these settings at any time to fit your needs.

You can listen to recordings directly within Aircall or access individuals recordings with your integrated CRM. Aircall integrates with Zendesk, HubSpot, Salesforce, Freshdesk, Zoho CRM, and more.

Other top features plus advantages of Aircall include:

  • Unlimited calling in the US and Canada
  • Interactive voice response (IVR)
  • Call monitoring
  • Call whispering
  • Contact center analytics

There are two packages to choose from—Essentials and Professional. These start at $30 and $50 per user monthly, respectively. Advanced features such as call monitoring and whispering are only available with the Expert plan.

Consider Aircall for free with a seven-day trial.


#5 – Talkdesk — Best For Quality Management

Visit Talkdesk

  • Ulta HQ call recording
  • Easily add comments & notes
  • Powerful speech analysis
  • Perfect for education

Register today!

Talkdesk is a modern cloud-based contact center solution. Innovative frontrunners like IBM and Canon rely on Talkdesk for customer support.

They offer industry-specific solutions in categories such as retail, insurance, healthcare, fund, remote work, and more.

In terms of quality assurance, Talkdesk’s VoIP call recording features are second to none. In addition to documenting the audio portion of phone calls, the software provides simultaneous display recordings for synchronized playbacks.

Supervisors may review these recordings plus add time-stamped annotations designed for agent feedback. All of this can be managed from a simple user interface.

The software is designed to help quality assurance supervisors analyze areas of improvement. From cross-talk to silence, incorporating comments and notes to some recording is easy. You can also use the Talkdesk Speech Analytics device to review recordings based on groups like keywords, customer sentiment, or topic.

Talkdesk offers three compensated plans: Professional, Professional Plus, and Enterprise, but tend not to post pricing online. To get going, fill out a quick form on-line to request a demo and quote.


#6 – Cube ACR — Best VoIP Call Recorder For Android Devices

Visit Cube ACR

  • Stand alone recording app
  • Works w/ Skype, Telegram, & more
  • Allows for geotagging
  • Easy cloud backup

Try it free!

Cube ACR is a bit different than some of the various other VoIP call recording solutions on my list. It’s a smartphone app constructed specifically for Android devices.

With Cube ACR, you can record incoming plus outgoing calls from several VoIP platforms.

The app supports VoIP songs via Skype, WeChat, WhatsApp, Telegram, Viber, and more. Along with these VoIP apps, Cube ACR can also record conventional cell phone calls.

Songs are clear, stable, plus reliable. Other top functions and benefits of Cube ACR include:

  • Cloud backups via email or Google Drive
  • Geotagging to see exactly where calls were placed on a map
  • Quiet mode
  • Move the phone to mark essential parts of the call
  • Automatically remove old songs to clear new space

Cube ACR has over 10 mil installations. It’s free to down load and has in-app purchases which range from $1. 99 to $9. 99.

#7 – MightyCall — Greatest VoIP Call Recording To get Small Business

Visit MightyCall

  • SMB-friendly pricing
  • Built-in CRM
  • Transcribe voicemails
  • Supports unlimited extensions

Sign-up today!

MightyCall isn’t the most popular or well-recognized name in the world of business phone solutions. But it’s still a dependable VoIP phone service that’s trusted by thousands of successful small businesses.

I like MightyCall because they don’t charge a per-user fee, which is the perfect structure for smaller companies.

Another unique outstanding of MightyCall is its built-in CRM. Again, this is ideal for small businesses that do not want to use multiple equipment for managing calls, recordings, and customer relationships.

There are three programs to choose from:

  • Basic — $29. 99 per month
  • Standard — $49. 99 each month
  • Ultimate — $99. 99 per month

I do not recommend the Basic plan. It does not have call recording abilities and only comes with 1, 000 monthly minutes. The Standard and Ultimate packages both offer unlimited call recordings plus unlimited minutes.

Aside from the call recording functions, MightyCall offers advantages like voicemail transcription, unlimited plug-ins, conference calling, auto-attendant, customized greetings, and more.

Try MightyCall for free having a seven-day trial.

How to Find the Best VoIP Contact Recording For You

There are dozens of solutions with regard to VoIP call recording on the market today. Generally speaking, there is no “best pertaining to everyone” tool in this type. The right call recording software program for you will depend on your unique needs. These are the top factors plus considerations you should evaluate because you’re shopping around and narrowing down your options.

Type of VoIP Call Documenting Software

VoIP call recording software comes in different shapes and sizes.

There are all-in-one VoIP mobile phone systems with built-in call recording capabilities. Lots of the greatest call center software has VoIP call recording options as well. Some VoIP contact recording tools come since standalone smartphone apps or even browser extensions.

Are you interested in a completely new business mobile phone system? Or do you just want to record calls from the VoIP services that you’re already using? The answer to these questions will help you narrow down your choices.

Playback plus Storage

The call recording itself is just one particular small aspect of this type of option. Those recordings are worthless if you can’t access all of them and listen at a later time. That is why it’s so important to judge the storage systems plus playback options.

Some VoIP call documenting software will store recordings in the cloud. Others allow you to export those recordings regionally or to third-party cloud storage systems, like Google Generate or Dropbox.

If you’re only recording a handful of calls per week, then finding the recording you need at a later date must be fairly easy. But what happens if you have a call center that will fields hundreds of calls daily? How will you access a single telephone call from last month associated with a customer dispute? Some all-in-one solutions will tie recordings directly to the caller’s profile and interaction history inside a CRM.

Automatic Call Recording

Generally speaking, VoIP call recording can fall into one of two categories—automated or on-demand.

Larger businesses, contact centers, sales teams, and customer service help desks typically benefit the most from automatic contact recordings. This way, agents will not have to manually remember to press the record button for each call.

If you’re using VoIP call documenting tools for personal use, on demand recording will be a better choice. Then you’ll have total control of which calls are recorded and which ones are not.

Supervisor Tools

Supervisor tools typically fall into the advanced group of VoIP call recording. This really is only useful for businesses with managers that oversee several phone support agents. Whether or not it’s for sales or even service, supervisors can use these features to improve agents’ high quality, performance, and training.

Live monitoring plus call evaluations are two key features to look for right here. As the name implies, reside monitoring gives management the opportunity to listen in on calls on-demand. In some cases, those supervisors can even “whisper” to providers with advice, meaning the customer can’t hear what’s being said.

Call evaluation systems are useful, too. When a manager goes back and listens to recordings for quality assurance, they could provide scorecards and feedback for agents.

Call Source

What types of VoIP calls have you been trying to record?

If you’re looking for a complete VoIP business phone system, then your call source is obvious. All incoming and outcoming calls through that software can be recorded. But that won’t help you record phone calls on third-party VoIP apps like Skype or WhatsApp. If you want to record calls upon multiple VoIP platforms, you’ll likely need a standalone mobile phone app.


Check out Nextiva

  • Industry-leading phone service
  • Also records video conferences
  • Built-in analytics
  • Highlight recordings pertaining to training

Sign up today!

What is the best VoIP contact recording solution on the market today? This will depend on what you’re looking for.

Aircall is the top recommendation for contact centers. Try Phone. com if you don’t need to record a higher volume of calls each month. Nextiva and Talkdesk both have advanced VoIP call recording solutions for supervisors and quality assurance.

RingCentral is arguably the best business phone solution on the market today. The particular automatic and on-demand call recording functionality is just one of its many great advantages.

Cube ACR is the best strategy to Android users that want to record calls from several VoIP platforms. MightyCall is my top recommendation with regard to small businesses.

Irrespective of your VoIP call documenting needs, you can find a solution depending on my recommendations listed in information.

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