It just took small holes in order to sink the Titanic.
Similarly, even the littlest details like an outdated mobile phone system can spell trouble for your business.
Calls going missing, forwarded calls ending up in the hades, and important calls getting dropped for no reason. All these can snowball directly into something disastrous.
Before you know it, you have disgruntled clients switching to competitors and disorganized employees struggling to help keep tabs on each other.
To stop your business from sinking further, I’ve researched the most dependable office phone systems and whittled them right down to a select few. These types of outstanding companies will meet your every need whether or not you’re installing a new telephone system, replacing an old 1, or upgrading an existing phone service solution.
Let us get the ball rolling.
The Top 6 Greatest Office Phone Systems
- Nextiva – Best for Growing Businesses
- Ooma Office – Best for Solopreneurs and Very Small Businesses
- Grasshopper – Best for Remote Offices & Mobile Workforces
- GoToConnect – Most Feature-Rich Phone System for SMBs
- 8× 6 X Series – Perfect for Small & Midsize Companies with Multiple Locations
- MiVoice Business simply by Mitel – Best On-site Phone System for Huge Enterprises
No one phone system provider will serve all types of companies. Know your needs and focal points and use this guide to point you in the right path. Already picked a potential winner? Look through the reviews below to help finalize your decision.
#1 – Nextiva — Best for Growing Companies
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- Pre-installed CRM + integration
- Great for conference phone calls
- Scalable programs
- Team chat on mobile app
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Leaving the platform you’ve outgrown is a waste of precious time. But with Nextiva, you’ll never have to switch to a new provider mainly because everything you need to grow is under one roof.
Unlike other cloud-based phone service providers, Nextiva steps ahead of the competition by offering the built-in CRM in its platform. This is perfect for growing companies that want to manage their sales pipeline and phone system without juggling different applications.
There’s also a choice to integrate Nextiva’s phone service with a third-party CRM, therefore you’re still free to explore what works best for your business.
Nextiva has a mobile app you can install on your own iOS or Android gadgets to make and receive phone calls, chat with your co-workers, or even make video calls anyplace without being tied to your table. If you’re leaving a inflexible phone service plan but with existing local or toll-free figures you want to keep, Nextiva will help you transfer them to your new system for an affordable fee.
Do you regularly keep conference calls? Nextiva makes it possible with its conference bridge feature. However , the number of users that may participate depends on the service strategy you’re subscribed to.
For example , the basic strategy only allows four users, so only choose this if you have a limited workforce. Meanwhile, both professional and business plans can accommodate 40 and an unlimited number of individuals, respectively.
To find the most out of its unified communication solution, Nextiva can also connect you with a fitness instructor who can provide assistance through a webinar, on-site training, as well as one-on-one training with your company’s representative.
All of Nextiva’s service plans give you access to unlimited online fax service, automated attendant, easy to customize hold music, unlimited nearby and long-distance calling, and voicemails that can go straight to your inbox so you will not have to check them by hand.
The four plans Nextiva offers are usually:
- Essential: Starting at $18. ninety five per user per month
- Professional: Starting on $22. 95 per consumer per month
- Organization: Starting at $32. ninety five per user per month
- Ultimate: From $57. 95 per user each month
If you prefer a VoIP provider that will offer the tools and integration to make your company’s growth spurt more comfortable, Nextiva will not dissatisfy.
#2 – Ooma Office — Best for Solopreneurs and Very Small Businesses
- SMB-friendly pricing
- Easy implementation
- Virtual receptionist
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Ooma Office handpicked only the most important features so you can set up your phone system at an affordable rate.
Regardless of whether you’re a sole manager managing your business from home or even a microbusiness with limited money, you can have access to all Ooma Office features for as little as $19. 95 per consumer per month.
In addition, installation only involves a plug and play device so you can setup the entire phone system rapidly without any technical training.
Despite its cost, Ooma Office is not one to be underestimated.
The essential plan includes a mobile application so you can make or obtain calls straight from your smart phone wherever you are. It also works with any phone type, regardless of whether it’s an IP or even analog, although the latter requires onsite equipment before digesting telephone calls through the cloud.
Through the app, you may also transfer calls, send faxes online, and host a conference call with up to 10 callers at a time. In the event you miss a call, Ooma Office will send you the voicemail audio as an email attachment so you can listen to it and make the necessary follow-up.
Ooma Office also offers a virtual receptionist to properly route the callers towards the right employees they need to talk to. To make sure all important calls get attended even while you’re operating remotely, you can also activate Multi-Ring, so your multiple devices will ring simultaneously when an Ooma Office number calls.
Should you prefer a lot more elbow room as your small company grows, it’s simple to update to Ooma Office Professional for $24. 95 for each user per month. This plan has all the basic features of Ooma Office plus a desktop application, call recording, video webinar, and other advanced features.
If you’re sick of coping with obnoxious telemarketers and con artists, Ooma Office Pro can weed them out via enhanced call blocking. If you’re an insurance agent or somebody who needs evidence of each transaction, Ooma Office Pro can also record calls and keep them so you’ll have peace of mind.
Ooma Office might be at the lower end of the cost tier, but its features supply the best value for your money.
#3 – Grasshopper — Best for Remote Offices & Mobile Workforces
- Great for dispersed teams
- Easy forwarding & screening
- Excellent mobile app
- User-friendly interface
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If you’re a little virtual company that wants to exude the same professionalism of a large corporation (without pretending to be one), Grasshopper has got a person covered.
For as low as $26 a month, you could have a customized business telephone number with three extensions. VoIP powers the company, so no requirement to install anything other than a good app on your mobile phone and desktop computer.
With this app, you’ll have access to a range of features that enable you to set up a professional-sounding call middle no matter how small your group is.
You are able to create a customized greeting your self or get professional tone of voice talent for a small upcharge. Never let your callers get bored while waiting around by having personalized music for all those on hold available when you set up extensions.
Since you’re using your personal mobile phone to answer business calls, you can bring your office along with you wherever you go, whether you’re an independent contractor working from home or perhaps a field agent who is normally on the road.
The Grasshopper icon shows up with each incoming call, therefore it’s easy to separate company calls from personal types.
Don’t worry about blurring the line between business hours and your private period, as voicemail is triggered to let your callers know when your business will be closed. The virtual owner also helps you filter those who are calling your number so that you can ditch scammers and annoying telemarketers who used to hound you through the landline.
Too busy to receive calls? Don’t let your clients feel neglected by forwarding the call to one of your team members. You can also screen calls, let Grasshopper answer the non-urgent ones, and receive a call transcript straight to your inbox so you can get back to all of them as soon as you’re available.
With a user interface that even non-tech-savvy people will discover easy to navigate, you can control your account without any hassle.
It may not have all the particular bells and whistles that bigger companies need, but Grasshopper has got the simplicity to help smaller enterprises thrive.
Grasshopper offers three pricing programs:
- Solo: $26 per month for one telephone number and three extensions
- Partner: $44 monthly for three phone numbers and six extensions
- Small Business: $80 per month for 5 phone numbers and unlimited extensions
You can even try a commitment-free seven-day free trial offer of Grasshopper.
#4 – GoToConnect — Most Feature-rich Office Phone System for SMBs
- Part of the GoToMeeting family
- VoIP + UCaaS solution
- Integrates with tons of apps
- Effective call analytics
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GoToConnect (formerly Jive) is a rebel in the industry.
It doesn’t follow the trend of restricting the particular features so that subscribers are usually compelled to pay more. Instead, GoToConnect gives all customers access to nearly everything.
GoToConnect is a VoIP provider offering a unified communication system, so the features you’ll have access to are not limited to voice communication tools. You’ll also enjoy the benefits of audio and video conferencing services, all of which could be accessed through a web portal where you can log in using any internet-connected device.
Among the 80+ features accessible through the GoToConnect app is the contact routing feature that allows you to definitely schedule business opening and closing hours so your clients won’t disturb you whenever you’re not working. There’s also a Dial Plan Editor where you can view and edit contact flows to improve how you as well as your team get things completed.
If your corporation has multiple teams or even offices scattered around the country or the world, you’ll enjoy GoToConnect’s free local and long-distance calling. This telephone system provider also stands out for offering call center features like day-to-day call analytics that help you evaluate how your employees function and explore areas meant for improvement.
GoToConnect also integrates seamlessly having a lot of third-party apps loved by businesses of any size like Zoho CUSTOMER RELATIONSHIP MANAGEMENT, Slack, Outlook, Salesforce, just to name a few.
The pricing varies based on how many employees you have. The more users, the less you’ll pay per person.
For instance, a company with 50 to 90 users will pay $19. 95 monthly per user, while a microbusiness with only one in order to four users will pay a relatively higher fee of $29. 95 per user each month.
Their providers are compatible with more than 180 table phone models. You can also purchase pre-configured desk phones from their website for $75 to $800 each.
Whether or not you want to make and receive calls, hold call conferences, send faxes online, transfer calls, or customize hold music, GoToConnect has all the features that other providers don’t offer without extra cost.
#5 – 8× 8 X Series — Best for Small & Midsize Businesses with Multiple Locations
- Office communications from anywhere
- Central UCaaS platform
- Intelligent call routing
- Ring groups pertaining to separate teams
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8× 8 bridges the communication gap among multiple offices.
It has an app users can install on their cell phones so they can receive calls anyplace without clients knowing their particular exact location. 8× almost eight offers video, chat, plus voice communication under a centralized platform so remote workers using the app can function as though they’re in the office.
Furthermore, purchasing any of the 8× 8 X Series plans (formerly Virtual Office) offers you access to the global dial plan. With this feature, you can have unlimited calls with anyone from up to 47 international locations.
The X2 edition costs $24 monthly per consumer but only offers limitless calls to only 14 nations. However , the features available in this plan like call forwarding, ring groups, advanced auto-attendants, call recordings, and limitless faxing are more than sufficient to meet the needs of small businesses.
Most notable of the features is the ring group, which enables multiple phones to ring when a amount or extension is called. As a result, customers experience less hold time, and employees improve their productivity.
Everything is also cloud-based, so small to midsize companies don’t have to worry about installing equipment on premise and employing an IT staff to undertake all the maintenance.
Should you need unlimited calls to more international locations, the X4 edition can suit your needs. With a price tag of $44 per user per month, you are able to call anyone from forty seven countries and have access to advanced call center features such as call quality reporting and supervisory analytics.
If your office doesn’t have multiple locations and only requires basic phone services, you can also choose the Express plan for $12 for each user per month.
Large enterprises that need an ardent call center to better provide their customers can also combine the phone system with 8× 8’s Virtual Contact Center. However , the price starts to get steep at this point, so huge companies may be better off installing a more cost-efficient in-house VoIP.
#6 – MiVoice Business by Mitel — Best On-Premise Office Phone System for Big Businesses
- UCaaS built for enterprise
- Dedicated equipment options
- Effective central console
- Add-ons for collaboration & customer service
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MiVoice Business offers a versatile unified communication solution that businesses of considerable dimension can shape according to their own will.
Changing to the market’s ever-changing needs, Canadian vendor Mitel provides MiVoice Business either on-site or as a cloud-based way to large enterprises with as much as 65, 000 users.
If you prefer dedicated hardware, you can get the Mitel 3300 server and run an on-premise phone system the particular old-fashioned way. You can also virtualize everything using a VMware or Microsoft Hyper server so you can run the MiVoice Business straight from your computer.
The MiVoice Business Gaming console gives you access to a wide array of functions like screen-based call managing, transfer assistance, call responding to priority, incoming call listings, and many more.
To fully appreciate Mitel’s unified communication solution, you can also take advantage of the MiCollab application suite, which is individual from the MiVoice Business Console and can be accessed by means of PC, Android, iOS, or even Windows phones.
With MiCollab, it’s easy to understand who called, view important messages, and connect with others who use MiCollab or even those who do not.
Then there’s the MiContact Center Business, which allows you to definitely connect with customers via phone, chat, or email like a full-blown call center would certainly. The chat feature is available in handy while you’re on the line with a customer who formerly talked to another agent. There is also a note feature that may show you the agents who are in or out of the office so that you can help customers requesting a specific agent.
Strong and available to use in several platforms, MiVoice Business may also be integrated with a wide range of third-party business applications like Salesforce and Microsoft.
MiVoice Business may not be perfect for small businesses, but it excels in providing larger enterprises using a scalable, mobile, and unified communication solution that makes their own employees and customers content.
MiVoice pricing is not listed on their site publicly, but you can easily get in touch with their sales team via telephone, chat, or email right here.
How to Find The very best Office Phone System For You
Shopping for a mobile phone system requires a little bit of understanding of how office telephony works. But the bottom line is you need to choose one that is in line with what your company needs and can pay for, as well as how it will grow with you. Let the following parameters be your guide before you decide to make a decision.
1 . What type of phone system are you looking for?
Office telephone systems are either hosted or installed on-premise.
It’s the difference between an online fax service and an old-fashioned fax device. One is delivered via the cloud thereby eliminating the need for the device, the traditional fax machine can be physically there, bulky, and requires periodic maintenance.
The cloud-hosted cell phone system, also known as Voice over Internet Protocol or VoIP, delivers phone services on the internet.
They also care for the hardware and upkeep so you won’t have to employ an in-house IT team to maintain it. All you have to perform is activate the plug and play handsets and control everything from your computer.
For a monthly subscription fee, VoIP also gives you access to a host of features perfect for small to midsize businesses. These include voicemail-to-email, video conferencing, call recording, hold music, auto-attendants, and much more.
However , considering that voice communication is made with the internet, companies using VoIP are at the mercy of their internet service providers. You need to make certain there’ s sufficient bandwidth allocated for telephone calls and that the router is set correctly so voice communication can be prioritized over other types associated with online use.
Large companies with over 100 users and those exactly who already have a traditional phone system in place mostly prefer on-site PBX.
Private Branch Exchange or PBX provides the functionality of a cell phone system, and you have more control of the phone connection so it isn’t really subject to the whims of the internet service provider.
Drawback is you need the help of internal IT specialists to maintain and upgrade your infrastructure.
Despite the benefits of a good on-premise PBX, some large companies with stable web connection still opt for cloud-hosted VoIP. It is cost-effective and easy in order to configure, especially for companies with multiple offices.
Most large companies also provide employees who are always on the field so phones which are connected to the cloud are becoming more indispensable.
2 . Which features do you need to get things done?
Nothing hurts your bottom line more than having an expensive cell phone system with features your employees don’t even use.
Never ink the deal with any provider not knowing first how your employees use their phones. You must also consult with your IT section to figure out how a phone program can address the company’s current needs.
Can your company get by along with basic features like auto-attendant, voicemail, conferencing, and custom made hold music or can it need access to more advanced features like call forwarding, call convergence, and automatic call distribution?
In case you have employees working remotely or even who are in the field, consider just how portable the phones are usually. Most VoIP providers offer Bring-Your-Own-Device features so your cellular workforce can answer calls wherever they are. This is an ideal feature for law firms, healthcare clinics, insurance companies, and property businesses whose employees seldom stay in their offices.
Choose a phone system provider that gives you the versatility to pick only the features you require without having to upgrade to more costly plans.
a few. How many phones do you need?
VoIP providers need a minimum number of users even for their most basic plans.
If you’re a small business on course to grow in the future, choose a company that will not only support all your current employees but also permit you to add lines as the need arises.
When you’ re a large business requiring an elaborate system to support hundreds or thousands of workers, expect to pay a huge upfront cost for an on-premise mobile phone system. Unlike small businesses that will resort to more affordable VoIP plans, larger enterprises spend higher fees to provide cell phones to the entire company.
The cost of installing a PBX hardware on-premise addresses the fees for wiring the system into the facility and training in-house or third-party IT specialists who will care for the maintenance. Overall, you will probably pay up to $220 per extension and additional fees for that phone system upkeep.
4. How scalable is the phone system?
An ideal phone system provider is one that will grow with your business.
If you’ re a little to midsize business, this could mean switching from VoIP to an on-premise solution that gives you more control. However , it doesn’t need to be in this way.
Most VoIP providers are adaptable enough to provide you with advanced integrations as your business requirements expand.
It’s important to pay attention to how flexible a company is so you won’t have to switch to another provider in the future.
One aspect to look for is usually how the company incorporates sophisticated growth technologies into the current plans. These functions are the future of office phone systems and include, but are not limited to, real-time tone of voice recording, digital voice help, text transcription features, plus online collaboration tools.
For medium in order to large companies using VoIP technology, I recommend dealing with a provider that allows manual consumer provisioning. This way, you can easily add new users directly from your account without having calling the provider to accomplish on your behalf.
The perfect office phone system is one that meets your needs, size, and budget. This guide should help you zero in on things that issue the most.
Looking for a flexible phone solution that will follows you anywhere you go? Grasshopper has the bare essentials you need to work remotely inside a post-COVID world. If you want to enjoy the functionality of VoIP without having breaking the bank, Ooma is an excellent option.
Are you managing a small business? Your choice depends on what your priority is at as soon as. There’s GoToConnect for the most effective set of features and tools, 8× 8 for the efficiency to communicate with multiple offices across the world, and Nextiva for an unparalleled adaptability to meet your own business’ growing needs.
Mitel’s MiVoice Company has the robust on-premise program you can manage and manage from your offices for larger enterprises with greater needs.