Traditional telephone services are expensive. With so many businesses researching ways to save money on their phone expenses, VoIP solutions are rising in popularity.
Whether you’re a start-up seeking your first phone number or an established business interested in changing providers, you’re likely torn between two options—VoIP cell phone systems and landlines.
What’s the difference among a VoIP and a landline? Which is the best option for you and your business? Find out the answer to questions and more in this detailed guide.
What is VoIP? What is a Landline?
VoIP stands for tone of voice over internet protocol. It’s a modern communication solution which makes it possible to manage calls on the web.
Landlines use traditional phone networks plus copper wiring to connect calls between people. Sometimes landlines are referred to as POTS or “plain old telephone system. ”
In the past, landlines were the primary approach to phone communication for commercial and residential calls alike. But today, more businesses are switching to VoIP in order to save money and scale their own business communications.
5 Tools to Improve Your own Phone Service
Should you be looking for an alternative solution to a traditional landline, VoIPs are a viable alternative. Check out some of my personal favorite business phone service tools below:
Tool #1 — Nextiva
Nextiva is one of the best business mobile phone systems on the market today. Using VoIP technology, this provider offers business voice, video webinar, and team communication solutions—all within a single plan.
Nextiva offers the exact same benefits as a traditional mobile phone, but with so many additional benefits to improve the way your business works.
The same system that can be used to field inbound calls from leads can be used to share files and deliver instant messages internally within your organization. The software even integrates with third-party business applications, like Salesforce, Zendesk, and Hubspot.
Over 100, 000 organizations rely on Nextiva. It’s used by reputable names like Amazon, Cisco, the United Way, YMCA, Taco Bell, and more. They have solutions for small businesses plus enterprise companies alike.
With Nextiva, you’ll have the opportunity to access features such as internet faxing, call recording, voice analytics, and company SMS. Calls can be handled from computers and smartphones, allowing you to communicate from anywhere with internet access. You will not have these capabilities using a traditional landline.
Tool #2 — RingCentral
Over 400, 000 organizations of all shapes and sizes trust RingCentral as a business cell phone solution. This VoIP service provider is an all-in-one tool to get integrated phone, messaging, and video conferencing.
RingCentral’s VoIP phone service offers carrier-grade reliability. You’ll furthermore benefit from tons of built-in protection advantages.
A primary reason why I recommend RingCentral so highly is because of its simpleness. You can get started in minutes and start deploying new users or perhaps entire departments with a couple of clicks.
Individuals who currently have an existing business can keep your current number whenever you switch to RingCentral. The software also allows you to change devices between your desktop and mobile application with one click throughout a live call, which truly makes it possible to communicate from anywhere.
Other significant features and highlights include unlimited business SMS, document sharing, call log reports, internet fax, call recording, and real-time analytics. RingCentral even has tools with regard to call centers, like multi-site admin management, call whispering, and other advanced features.
Tool #3 — Phone. com
Cell phone. com is another popular VoIP phone service for businesses. The organization initially launched over 10 years ago. But today, they serve 40, 000+ businesses across a wide range of industries.
They provide phone services to retail companies, legal companies, educational institutions, professional assistance organizations, healthcare companies, finance institutions, and more. The software is trusted by popular companies such as Aflac, Zoho, and Insightly. Phone. com is an ideal solution for anyone seeking an easy and reliable way to communicate from anywhere.
Another reason to consider Phone. possuindo over a traditional landline is the fact that you’ll get enterprise-grade functions at an affordable price. Choose features like custom hey there, hold music, and automated attendants.
Even though you’re a single user or even sole proprietor, you can use Cell phone. com to add professionalism for your business. The setup is as easy as it gets. Just choose a number, and you can start making calls from your computer, smartphone, or IP table phone immediately after you sign up.
Tool #4 — 8× 8
8× 8 is one of the the majority of reputable, reliable, and popular VoIP business phone techniques on the market today. It’s trusted by more than one million business users across the globe. Big brands such as McDonald’s and Farmers Insurance plan rely on 8× 8 regarding phone communication.
I like 8× 8 because they have plans for everyone. From smaller businesses seeking a simple VoIP cell phone system to contact centers along with agents working from home, 8× 6 has a solution. You can even make use of 8× 8 as an helpful communications suite for cell phone, video conferencing, and team chat.
Several noteworthy features offered by 8× 8 include intelligent call routing, SMS and MMS, supervisor analytics, call supervising, call quality reports, a lot.
8× 8 lets you establish a local presence from anywhere, with numbers in 120+ countries. This can be a great option for businesses that will operate internationally.
With an open API, 8× 8 is developer-friendly as well, so you can customize your software and integrate it along with any other business application.
Tool #5 — Ooma
Ooma offers an extensive list of VoIP options for commercial and residential users alike. In addition to utilizing an Ooma VoIP for your office, you can also eliminate your home landline with an Ooma subscription.
For small businesses, this provider should be a top thing to consider on your list. You’ll obtain a free phone number without being locked into a long-term contract. Ooma has everything a small business owner needs from a VoIP mobile phone system.
The entire setup and onboarding take less than 15 minutes, so it is effortless to sign up and deploy.
Every Ooma Office business plan includes 35+ business features. Several of my favorites include a virtual receptionist, SMS messaging, overhead paging, virtual fax, hold music, transfer music, ring groupings, call forwarding, and more.
Ooma even offers innovative features like call documenting and video conferencing. According to the Ooma website, businesses that switch to an Ooma program save an average of 50% on their phone bill.
Between the savings and functions, it’s no surprise that these plans are so popular for company users.
The Basics of VoIP vs . Landline: Differences Explained
To help you better understand VoIP and landlines, I’ve determined these phone systems’ primary components and explained right after below. This will help you evaluate if a VoIP phone system or a traditional landline is better for your business.
Flexibility and Mobility
Landlines don’t provide a ton of flexibility. In terms of your physical location throughout a call, you’ll be limited to the length of the phone cord or maybe the range of the wireless receiver. For most people, it means they’re associated with a desk or a room to make and receive phone calls.
VoIP is much more flexible. You can make calls and answer calls from anywhere with an internet connection. This gives you and your staff the ability to manage work calls from home, on the road, at the office, or wherever you are. Therefore there’s no need to worry about wires or being stuck at your desk to answer the phone.
Hardware plus Equipment Requirements
With a landline, you need to have the physical telephone for the program to operate correctly. I’m referring to any average desk cell phone that you’ve seen or even used countless times in your lifetime. You’ll also need to have a telephone jack and a wired connection to your phone service provider.
In most cases, VoIP cell phone systems don’t require any additional hardware. As long as you have an internet connection that can support VoIP phoning, you can use these services along with your existing devices. Your computers and smartphones can basically double as work cell phones. You can just download the particular VoIP app or utilize the web-based service to communicate.
VoIPs are easier to scale than landlines due to the limited hardware requirements. So you can start deploying a web-based call center with real estate agents working from home without purchasing hardware and setting up a landline each and every location.
Remember, the “I” in VoIP stands for “internet. ” VoIP phones do require a steady internet connection to work effectively. In case your connection is unstable, it might potentially cause some contact quality issues, muffled sounds, lag, or even dropped phone calls. This is something you’ll want to avoid, especially for business use.
Fortunately, contemporary VoIP systems are ultra-reliable. Many even come with an uptime guarantee from your provider. Almost all the time, you won’t spot the difference at all between the contact quality of a VoIP mobile phone and a landline.
However , if there’s an online outage or you live in a remote area with a spotty web connection, a hardwire connection may be better suited for your needs.
Technology, Maintenance, and Cost
The present copper wire infrastructure used by landline systems has been around for some time, and they’ll likely stay around for a while too. Lots of phone companies aren’t really committed to upgrading these legacy systems anytime in the near future.
VoIP providers are rapidly evolving. They are continuously coming out with new updates, functions and improving the technology behind the curtain.
As a result, VoIP phone systems are much easier to keep. If there’s an issue, it’s usually resolved relatively quickly without needing someone to physically offer on-site maintenance.
But if there’s a problem along with your landline, it could be a major head ache. Someone has to come out for your location, figure out the problem, plus potentially replace some equipment. We all have at least one scary story with our phone organization.
It’s also worth noting that VoIP systems are significantly less expensive than landlines. Even pertaining to business use, plans typically start around $20 per line. Traditional landlines can’t compete with those prices.
Landlines can’t perform much beyond calling. Certain, some business phone systems support call waiting, three-way calling, hold music, overhead paging, and other basic features. But beyond that, the capabilities are extremely limited.
VoIP phone systems are much more advanced. In addition to all of the features that come with a traditional landline intended for calling, you can also get equipment for video conferencing, group messaging, SMS and MMS, and so much more. Some advanced tools even come with call recording, call analytics, and tools for supervisors like contact monitoring, whispering, and barging.
When compared side-by-side, a VoIP provider’s list of capabilities and features is going to be significantly longer than a landline service.
3 or more Tricks for VoIP and Landline Phone Services
As you’re comparing and evaluating different solutions for your phone service, take these quick tips and hackers into consideration.
Technique #1: Test Your Internet Connection
If you’re concerned about contact quality but are leaning towards a VoIP cell phone over a landline, run a fast VoIP speed test or even VoIP quality test. You will find dozens of simple online tools that you can use to quickly find out whether your existing web connection can support a VoIP contact.
For companies, you’ll even be able to inform how many simultaneous calls the bond can support. If you learn which the connection is not up to par along with recommended requirements from a VoIP provider, you can upgrade your internet plan or switch providers.
Trick #2: Try a VoIP for Free
In general, people can be hesitant to try new things. If you’ve been using a traditional landline for the entire life and you’re not sure if a VoIP is right for your business, you can always try one particular out for free.
Most of the best VoIP phone service providers offer a free trial. Other people even offer money-back guarantees.
These suppliers don’t typically lock a person into long-term contracts either. So you can usually cancel anytime, penalty-free. Just review the terms of your contract whenever you sign up to verify the length and cancellation policy.
Trick #3: Get a Fixed VoIP for Emergency Calls
Generally speaking, VoIPs fall into one of two categories—fixed plus non-fixed. A fixed VoIP can be attached to a physical address, whereas a non-fixed VoIP is just not.
If you want the opportunity to dial 911, make sure you find a fixed VoIP service provider that will supports emergency dialing. Lots of non-fixed VoIPs do not have this feature. Emergency dialing is especially useful for traditional office configurations.
Sometimes non-fixed VoIPs are used by scammers, so fixed VoIPs are generally better for business use. It makes you appear a lot more reputable if your number is usually tied to a physical address.