VOIP Quality Test

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Smooth communication is crucial when you’re dealing with clients over the phone. It’s just as important for all internal conversation as well.

In case you’re using a VoIP telephone service, an unstable internet connection along with other factors can cause significant troubles. Dropped calls, muffled noises, and delayed sounds are just a few examples of issues you could be experiencing.

Besides the frustrations associated with poor phone quality, these issues can cause in-house efficiency problems and lead to bad customer experiences.

VoIP quality assessment can help ensure that all of your business phone communication is crystal clear.

What is a VoIP Quality Test?

As the name implies, VoIP (voice over internet protocol) uses the internet instead of a traditional phone line for tone of voice and video calls. Therefore the quality of your communication is usually directly tied to the internet link you’re using.

A VoIP quality check is designed to measure the most important metrics associated with call quality.

After running a VoIP quality test, you’ll have the ability to determine whether your internet connection can support the recommended quality requirements from a VoIP service provider.

Every business ought to run a VoIP quality test before signing up for VoIP telephone service. It’s also a helpful resource for existing VoIP phone customers who want to assess their call quality.

five Tools to Improve VoIP High quality Tests

In addition to having a stable internet connection, you’ll also need a great VoIP phone system for your business. After you have one in mind, you should operate a quality test. Below I’ll highlight the top tools and services for running an effective VoIP quality test.

Tool #1 — RingCentral VoIP Quality Check

RingCentral is an sector leader for VoIP company phone services. Whether you need a business phone system for any small team or a worldwide enterprise with thousands of customers, RingCentral has a solution for everyone.

One of the many reasons why RingCentral is so popular is because of its exceptional call high quality. Before you get started and subscribe to RingCentral, there are two medical tests you can run directly from their particular website—RingCentral VoIP Capacity Ensure that you RingCentral VoIP Quality Check.

The capacity test helps you determine the number of simultaneous VoIP calls that your connection can support. Use the quality test to estimate the anticipated voice quality of your phone calls.

Once you’ve signed up for RingCentral, you’ll furthermore benefit from QoS (quality associated with service) reports. This gives you real-time information about your contact quality and connection.

You’ll also take advantage of proactive monitoring, which identifies potential issues that could cause poor call quality. Call high quality will always be a top priority once you sign up for a RingCentral VoIP plan.

Device #2 — Nextiva Network Quality Speed Test

Nextiva is another well-recognized name in the VoIP world. It is one of my top recommendations for small businesses seeking an all-in-one solution for voice, video, and team collaboration.

For traditional workplace settings and remote function alike, Nextiva helps companies across a wide range of industries spend less and stay modern using a VoIP phone system.

So it should come as no surprise to see the Nextiva Network Quality Speed Test rank so high on this list of tools. Try this check before you sign up for your Nextiva business phone plan.

Nextiva’s VoIP quality test will determine whether your online connection meets the proper VoIP network requirements. In addition to examining for quality, this test will also help you identify the maximum number of Nextiva VoIP voice-calls that your connection can support concurrently. You can use the test to replicate anywhere from 2-200 simultaneous phone calls.

After confirming that your connection supports quality VoIP calls, check out Nextiva’s phone packages to find the best approach to you and your business.

Tool #3 — Blend Connect VoIP Quality Test Tool

Fusion Link is a cloud services company for business communications. They likewise have solutions for business internet, managed networks, managed security, and managed IT providers.

If you’re searching for a way to optimize your network and implement a VoIP phone system from the exact same provider, Fusion Connect would have been a top option to consider. They also have solutions for contact facilities, SIP trunking, team conversation, video conferencing, and so much more. Intended for small, mid-size, and enterprise organizations alike, Fusion Connect works with everyone.

You can also run a quality test directly from the Fusion Connect website. Just click the link to check out the Fusion Connect VoIP Quality Test Tool. The particular tool provides metrics over and above basic upload and down load speeds.

Blend Connect will measure latency, jitter, and packet loss—all crucial metrics associated with contact quality for VoIP telephone calls. In about a minute for the most part, you’ll be able to see how your online connection compares to VoIP high quality recommendations. If it’s confirmed that you need a new internet solution, contact Fusion Connect to have an upgrade that can handle your needs.

Tool #4 — SolarWinds VoIP & Network Quality Manager

SolarWinds is a bit unique when compared with some of the other tools on our list. This provider posseses an extensive range of business software program products, mainly specializing in IT management and remote overseeing. They have solutions for network performance monitoring, server and application monitoring, database performance analytics, security and compliance management, ITSM, and so much more.

Among the seemingly never-ending list of offerings from SolarWinds is their VoIP & Network Quality Manager. It is different because it’s designed for businesses that already have the VoIP phone system ready to go.

The software assists improve your VoIP phone service by providing deep insights into your quality of service. It comes along with WAN monitoring, network jitter monitoring, VoIP quality supervising, SLA management, and more.

If you want proactively checking latency, noise, and bias, using a third-party tool apart from your VoIP phone service, SolarWinds will be a top option to think about. Request a free trial and quote from the SolarWinds sales team to get started.

Device #5 — PRTG Jitter Monitor

Many of you could be familiar with the PRTG Network Monitoring solution from Paessler. But this software provider has another solution particularly created to monitor network jitter for VoIPs.

Similar to the SolarWinds tool on this list, the PRTG Jitter Monitor is designed for organizations presently using a VoIP phone service. The software program makes it easy to monitor jitter on the network, run jitter medical tests, and monitor your overall VoIP quality of service. You’ll also benefit from jitter notifications whenever problems are detected.

Overall, the particular PRTG Jitter Monitor is more of an advanced solution compared to a quick web-based test that you can run in seconds. However for those of you who want to ensure a stable VoIP after you’ve currently signed up for a business phone service, it should definitely be on your adnger zone.

Instead of awaiting complaints and problems, this software helps your group act fast before a significant crash or interruption happens. It’s a powerful tool for almost any internal network support team. Try the PRTG Jitter Monitor free for 30 days. You can continue using a free of charge version after the trial runs out or upgrade to a superior license at any time.

The Basics of a VoIP High quality Test

Since you’ve had a chance to review my favorite VoIP quality assessment tools, it’s time to take a closer look at exactly what those tests entail. Below we’ll break down the core aspects of a VoIP quality test.

Packet Loss

VoIP conversation is transmitted through small units of data, called packets. If a packet doesn’t reach its intended location, it’s known as packet loss. Network congestion, software bugs, and problems with network equipment are all common causes of packet loss.

When it comes to VoIP quality, packet loss can result in audio cutting out and in during a call. It can also cause video calls to become choppy since the packets aren’t reaching the intended location. These glitches are harmful to VoIP call quality.


Jitter is similar to packet reduction. Rather than the data transmissions faltering to send, jitter occurs when those packets are delivered of order, delayed, or even dropped. If your network provides interference or a problem that is causing jitter, it can be hard to communicate over a VoIP cell phone or video call.

Like packet loss, factors like network congestion, hardware, and bugs may all cause jitter.

When you’re managing a VoIP quality test, you want to make sure that the jitter is below 15-20ms. There are some sophisticated VoIP quality tools that you could deploy after you’ve signed up for a VoIP phone program that will proactively monitor jitter and send alerts to your IT team if a problem occurs.


Latency can be another crucial metric for screening VoIP quality. Also known as ping, latency measures the time it takes for a voice to travel in the speaker to the receiver. When the latency is low, it mimics in-person communication, as well as the transmission seems instantaneous.

But if the latency can be higher than 150ms, there will be the noticeable delay on the call.

Depending on exactly how high the latency is definitely, it can even cause several overlap in the conversation between all parties. It might seem like people are talking over one another, even if that’s not really the case.

Add and Download Speed

Upload speeds and down load speeds are commonly associated with VoIP speed tests. But these furthermore play an important role within your call quality.

Most VoIP providers recommend that your upload and down load speeds can accommodate 100-300 kbps. The upload and download metrics will also assist determine how many simultaneous calls your network can support.

Simultaneous calls will be different based on the business. For example , contact centers will likely have more than a small business retailer with a solitary storefront.

Web service and Network

VoIP quality tests are usually largely based on your existing internet service—not the VoIP phone service. Don’t get me wrong, the VoIP provider still plays a role (more on this later), but most VoIP quality tests can be run before you even sign up for a VoIP mobile phone plan.

In these instances, the tests are just determining if your current internet service and network can support VoIP quality recommendations. If not, you will need to switch internet suppliers or upgrade your services before you get a VoIP telephone package for your business.

3 Tricks Regarding VoIP Quality Tests

These are my favorite hackers for running an effective VoIP quality test. They are quite simple, even for beginners.

Trick #1: Use a Reliable VoIP Provider

As previously mentioned, the bulk of a VoIP quality test is reliant on your internet service provider. But presuming your connection is stable, there will be noticeable differences in contact quality from one VoIP service provider to another.

That is why it’s so important to be selective when you’re narrowing down your options. Check out our list of the best VoIP cell phone services for your business to find the best option. Nextiva and RingCentral are our top suggestions.

Trick #2: Leverage Proactive Monitoring Equipment

Once you’ve signed up for VoIP phone service, you shouldn’t just stop operating quality tests. Things take place. Connections can become unstable and cause quality problems. Therefore don’t assume that you’re ready because you passed a quality check last month.

The best VoIP providers possess solutions with built-in QoS (quality of service) reviews. These tools give you real-time info associated with your calls. This can help you identify quality issues before they become a larger problem.

As well as standalone third-party tools intended for VoIP quality monitoring. These are useful for IT teams with advanced needs.

Trick #3: Understand the Distinction Between a Free and Compensated Quality Test

If you quickly glance with the top five tools that I pointed out earlier in this guide, you’ll see that some are free of charge and some are paid.

For those of you who haven’t signed up for a VoIP cell phone plan yet, just operate a quick free test to see if your network and web connection can support a VoIP telephone service. The paid plans are more advanced solutions. Only make use of those if your VoIP provider doesn’t offer built-in high quality of service reports. Then you can certainly get detailed call high quality analytics from a third-party or switch providers based on your requirements.

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