Nextiva Review

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Nextiva is a cloud-based virtual phone number provider and group collaboration tool that offers high-quality service and excellent tech support team.

Easy to use but powerful enough to accomplish any kind of task you throw from it, Nextiva doesn’t flunk and compares well against the competition. Above all, the communication features of Nextiva will likely fulfill the vast majority of its customers from prices that most will find appropriate.

Nextiva Pros and Cons

Pros

  • Unlimited contacting
  • Stable services
  • Easy to use
  • Helpful staff

Cons

  • Mobile application bugs
  • No free trials

Visit Nextiva

  • Toll-free figures
  • Call redirecting functionality
  • Cloud-based calling
  • Starts at $18. 95 month-to-month

Register today

Just how Nextiva Compares to Top Virtual Phone Number Companies

Nextiva is up against some top competitors in the room, but it does well to meet them in terms of quality, functions, and customer service. There are a few areas where its competitors offer a lot more, but this is few and far between.

Nextiva focuses specifically on being a top conversation tool for multi-location companies. It combines useful functions with competitive pricing, fantastic customer service, and the management associated with multiple devices.

Other top alternatives like RingCentral offer powerful video clip conferencing, file sharing, and a respectable setup process. RingCentral also provides toll-free numbers, vanity numbers, and all the prefixes other than 833. Meanwhile, Ooma consists of key features such as a digital receptionist, enhanced call preventing, a mobile app, meeting calling, virtual faxing, and call recording.

All of these are good choices, yet this review will mainly focus on Nextiva.

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Nextiva Toll-free Numbers

Nextiva offers toll-free numbers, such as the prefixes 800, 888, 877, 866, 855, 844, plus 833. The benefits of using a toll-free number are numerous.

For example , when a customer notices a company is using a toll-free number, they are more likely to believe in the business as a result. Toll-free numbers can also allow businesses to advertising and measure incoming calls from different marketing and advertising campaigns.

Nextiva is also keenly aware that will establishing a national presence is a central part of most businesses. This is complemented simply by vanity numbers, such as 1-800-CONTACTS, which help a business number be both memorable and professional. There are so many benefits to toll-free numbers, so I’m very happy to see that Nextiva offers all of them.

It’ s furthermore worth mentioning that toll-free numbers are exempt from calling restrictions, and auto-attendants can provide a menu associated with options for callers to reach, for example , the right department. I’ll focus more on that in the next area. The bottom line here is that toll-free numbers are useful business tools, although this is a standard function overall for most virtual phone number providers.

Nextiva Extensions and Routing

Nextiva provides its customers with call redirecting functionality. This includes the ability to immediate inbound calls to any person or department given a defined set of rules. Of course , this particular makes it useful for businesses with multiple departments who need the client sent to the right place. Routing also allows companies to manage long wait times, scale their call centers, and supply a route to the customer service team if something requirements extra attention.

This capability includes the option of announcing business times to customers. For example , special holidays where you can keep people up to date on limited opening situations.

Nextiva provides two primary versions of call routing. The first is a simple setup that allows companies to make use of an auto attendant to personalize greetings and business hours. The other is more advanced contact routing, which is suitable for contact centers. This involves deciding exactly where calls go through priority-based or even skill-based rules.

Both are good options and shouldn’ t prove difficult to set up.

I think getting two setups focused on basic and advanced call routing works well here. If all you have to is something simple, you can opt for the first, but the innovative option is available for more particular needs. This is all good to see, but again, it’ s not something that other providers don’ t offer in the majority of cases.

Nextiva Setup Process

A good setup procedure, one without unnecessary complications and hassle, is what every business wants unless they have got a lot of time on their hands. I also think a personal service right here, so with dedicated team members standing by, adds that extra touch and helps customers seem like they’re being supported as you go along.

I’m very happy to say that Nextiva’s setup process is quick to set up, and it’s simple overall. Actually Nextiva breaks the set up down into four steps plus claims you can get up and running inside hours.

Of course , a lot of this setup procedure depends on whether you need VoIP Phones installed on-site or would just prefer a cloud-based option. These days, most companies will certainly opt for the cloud-based route, as they will generally save each time and money and have everything they need from that alone.

I found setting up the desktop app to be straightforward, and most will spend their own time here unless on the go with the mobile app. Live support is available too, which is always convenient.

It’ s fair to say that many providers offer a quick and easy setup—how much you value led support, however , will be some thing to consider here. Some can welcome it, while others should to get stuck in make up things independently. Nextiva’ s team is ready to assist and can answer any pushing questions, and the setup is straightforward, so this is a great result.

Nextiva Video Conferences

Video meeting functionality is more important than ever, and while not all virtual phone number providers offer it, I think those that do should be worthy of your consideration. The good news regarding Nextiva and its customers is they provide video meeting efficiency that rivals the best.

With Nextiva, you obtain access to HD video and sound meetings, live streaming, and webinar support. You can even routine and host meetings, established a date, and invite everyone into that call with one click.

File sharing is another little extra here that is always good to see, and while for some it may not be essential, for others, it could prove vital. With this, you are able to share new ideas and pitch in one workspace, and screen sharing is also incorporated so you can run through tasks together. The focus here is team collaboration, and it offers everything you need to do that successfully. I think this is a helpful suite of video equipment.

Another point to mention is that Nextiva’s video calls do not feature time limits or restrictions in any form. Several providers here can limit the number of calls, and they usually base this on mins in set bundles. Unlimited conference calling is part of almost all of Nextiva’s packages, so once you sign up with them, \ to fear running out of minutes during a crucial call. This functionality is built on the same technologies as VoIP phones, but it’s all cloud-based, which has the edge. This is one of the more impressive parts of the Nextiva offering overall.

Nextiva Analytics

It is fair to say that reliable analytics can change the entire way a company operates. If you know what customers want, then you can provide that to them more efficiently. Nextiva shines on this front along with analytics that turns your data into actionable information.

This information is the key to getting ahead of the competition, and Nextiva handily provides it within the dashboard that controls everything else. The data can be displayed through a series of graphs and can be filtered down to specific locations and users.

Even better is that you can create custom reports that only focus on the areas you need. If you need more, then the ‘sentiment analysis’ scans marketing communications for words that reveal a positive or negative experience for customers. Those that are undesirable can be flagged as such, and also a customer support team can leap in to work out why. This is an excellent way of staying on top of any emerging problems within a systematic and organized approach.

Additional features of Nextiva’s analytics include access to call recordings directly from data reports, and you can listen, rate, and share your recordings with teammates. It feels fast and easy to make use of and is built for each now and the future. For those with a particular dislike associated with spreadsheets in general, Nextiva provides users with a compelling alternative.

Nextiva Mobile App

Using the continued growth of mobile traffic, it’ s often good to see mobile applications being offered as standard. Exactly what separates these apps depends upon the user interface, how simple they are to use, and how quickly they load.

Nextiva’ s mobile application gives you the ability to keep company going wherever you are, and that’ s something that just adds to a powerful suite of tools. Feature-wise I can’ t fault it possibly, with conference calls, chat, video, and sharing ability all there and ready to proceed.

There were, nevertheless , occasional bugs that lessened some of the enjoyment I had with all the app. Specifically, the screen can freeze up and can be slow to load. The user interface could also be clearer and also a bit snappier. The application can suffer under the demanding load of video phone calls and team collaboration too. It’s easy to see why—these are resource-intensive tasks that are much better suited to a stable desktop set up.

What’s here is good, but I think some updates and refinement are essential to unleash the full potential.

The mobile application does extend the range and capability of Nextiva’ s i9000 service, and when it works, it’ s great, but as a still-evolving area, it will need up-dates over time to make the experience a bit smoother for users.

Nextiva Automation

Nextiva’ s automation features are noteworthy. From automated welcome messages in order to surveys and more, it’ h clear these are areas where you save time and improve performance. I was particularly impressed with its ability to detect subjects associated with a conversation and make real-time suggestions if the realtor at the other end is certainly stuck. It’ s fair to say that some customers will prefer the human touch, but these are useful extras to get.

On top of that, you’ll also have access to automated helpful reminders, emails that successfully write themselves, to a level, and an intelligence program that helps shape customer travels and can see where elements may have gone wrong. When automation works, it’ ersus beneficial indeed, so it’ s good to see Nextiva offer it.

Just how vital automation is to you can vary based on specific requirements, but what’s on offer here is more than worthy of consideration.

Nextiva Collaboration

I’ve talked about a few of the collaboration features that Nextiva’s service provides, such as display screen sharing, voice, and video clip calls. That said, it’s vital that you get across how single the collaboration is in the shared workspace environment. For instance , its communication tool, called Cospace, enables everyone in the company to stay tightly connected as they work on tasks and collaboration throughout the day.

We also have access to group chats like private workspaces for teams to share communications and updates, files, and more. It’s not just a team that can communicate on the platform even though, Cospace can send an invitation to anyone to participate in.

The nifty part is that they won’t need to download additional software to get started—follow the link and become section of the coworking environment. This is a effortless solution to collaboration that suprises you from the off.

Monitoring and scheduling meetings and tasks are streamlined, too, and these come with notifications to help keep team members up to date. Reminders and due dates can be developed, along with to-do lists and more. The amount of communication features bundled together in one app is convenient, and it shows a serious commitment to collaboration from Nextiva. A business that needs this particular level of teamwork will undoubtedly be well-served.

Visit Nextiva

  • Toll-free numbers
  • Call routing functionality
  • Cloud-based calling
  • Starts at $18. 95 monthly

Sign up today

Summary

The intersection of product offerings and services are usually inevitable when you talk about the top competitors in any given room. The same is true with digital phone number providers. We view a general overlap in terms of toll-free numbers, call routing, as well as the setup process. There is minimal difference here, but not sufficient to be decisive. Nextiva impresses in all of these, though, plus that’ s notable by itself.

Where I do think there is a difference is in the particular analytics, the collaboration, as well as the robust automation features which stand out against the competition. In case these are essential features for your business, you can have some confidence that you won’ t end up being disappointed opting for Nextiva. It’ s a great virtual phone number provider overall, and beginning at $18. 95 monthly, its prices won’ t break the bank.

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