Vonage Review

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Have you been taking into consideration Vonage as your VoIP provider? There are plenty of great options on the market. Nevertheless it comes to an affordable and flexible voice more than internet protocol or VoIP calling system you can rely on, Vonage stacks up as a top contender in the field—especially as a global calling solution. With plenty of features and payment options, Vonage conforms to your business’s requirements while providing you with high quality calling solutions.

Here’s a closer look at what offers, how it stacks up, plus any pros and cons worth looking at before making any actual decisions.

Vonage Pros and Cons

As a cloud communications platform, Vonage offers plenty of options for video webinar, call centers, video clip calls, or personal calling plans. With over 50 contacting features, there are some benefits and drawbacks to consider if you’re a company owner in need of an array of calling solutions.

It’s continually a good idea to walk by means of any calling answer software’s strengths and weaknesses since your business’s needs will change according to the industry you operate in as well as your team’s size plus overall business goals and budget.


Social platform reach: With Vonage, you can reach your clients through Viber, Fb Messenger, WhatsApp, and much more for a more convenient and intimate experience with your customers.

APIs for enterprise: Not so long ago, Vonage didn’t provide reliable enterprise options. But that transformed once it acquired Nexmo. Now you can include communications functionality into your business globally, regardless of your team’s dimension.

Ecommerce features: Vonage enables you to embed custom messaging, fraud detection, and voice verification, amongst other APIs, to ensure a better customer buying experience. You can also connect to customers in current as they shop by means of messaging and conversation features.

99. 9 percent uptime: Vonage’s average uptime over a couple of months period is pretty close to 100 percent. This contributes to its reliability factor regardless of the call remedy you’re implementing.

Decreased connection solutions: If you happen to make a call and your web connection drops, Vonage includes a fail-safe feature that reroutes your contact so that you don’t get rid of connection with your customers.

Month-to-month contracts: When you sign up for a Vonage business contacting plan, you aren’t secured into costly plus lengthy contracts. You are able to go with a month-to-month plan that allows you to make changes in case you aren’t satisfied with the particular service.

Call with no desk phones: You don’t need a desk telephone when you sign up with Vonage to make phone calls. You can seamlessly call someone through your laptop, desktop computer, tablet, or smartphone with its online website.

Enables remote work: Along with Vonage, your team no longer has to function from one central location. They can take function home and remain connected through desktop computer and mobile applications.

Programmable solutions: You can create your own calling programs with Vonage APIs with plenty of code snippets, guides, plus tutorials on its site.

App incorporation: Very easily connect and integrate with the apps your own or your team are already using intended for enhanced productivity and flexibility.

Call redirecting: Vonage is set up so you can have more than one device connected to your phoning dashboard. So if you can’t pick up a call or need to reroute it, you can easily do this.

Create automations: Whether you need specific calls to visit voicemail, want to enjoy a pre-recorded message, or customize hey there, you can do that along with Vonage.

Call checking: With Vonage, you can easily monitor team calls, suggest them as they’re on a call, or reroute their call in real-time on their behalf. It is really an especially useful function for call facilities.

Plenty of integrations: You can easily integrate Vonage with equipment like Salesforce, HubSpot, Bullhorn, Zendesk, Soho, GSuite, and Zapier.

AI tools: If you need innovative calling features like self-service or post-call analysis, Vonage offers AI tools that will go beyond the basics of call management meant for enterprise-level call middle needs.

Small business options: Vonage makes it easy to set up plus manage a call management system with no pricey IT team or the need to code anything. Click-to-dial plus auto-dial features built into its CRM quickens the calling period.


Customer support: It’s been said that Vonage’s customer service is not always the most efficient or timely. While it does have call or even chat support meant for troubleshooting whenever you need it, it can be time-consuming for connecting to the right individual.

Cost for providers: Depending on the features you’re looking for, other voice more than internet providers offer some of the same functions Vonage does for the lot less or perhaps free. This is where you have to weigh the upsides of having a potentially more dependable calling feature you buy versus using an good one for free that gets the job performed but lags in quality.

Phone number loss: While there are many instances when individuals transfer existing phone numbers to Vonage effectively without any fees, it doesn’t guarantee that will you’ll be able to, as being a numbers won’t become compatible. If it is transferable, this process can take up to 20 business days.

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How Vonage Compares to Top VoIP Phone Services

As I discussed earlier, there are a ton associated with other voice over internet solutions away you can use just as easily. But when it comes down to it, how does Vonage actually stack up?

After much research, comparison, and overall consideration, Vonage’s strengths lie in international calling features with regard to either business or personal plans. Vonage offers an all-in-one alternative that provides text messaging, voice-calls, team collaboration calls, conference calls, plus call center options for enterprise businesses that need to get a reliable handle on their calls’ quality.

Other VoIP contact and video choices that come close are usually Nextiva or RingCentral. Nextiva because of the dependable voice over web services it provides with regard to small and business customers and its CUSTOMER RELATIONSHIP MANAGEMENT features.

On the other hand, RingCentral is excellent if you want access to free video and team messaging solutions, plus it doesn’t fall short so far as reliable calling solutions go. With it, \ to invest in new calling equipment. You can use the same number and telephone equipment once you’re onboarded to keep making your calls. You can see our full listing of top picks here.

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Vonage Equipment Requirements

As you use Vonage, you’ll likely have to invest in equipment depending on your business’s size and needs.

First, you’ll want to ensure you’re using a compatible qualified router, which currently includes Linksys plus Netgear models you are able to verify on the site. Otherwise, you may experience problems with call audio and fallen calls.

Vonage offers certified IP phones plus accessories that come in handy if, for instance , you handle high volumes of inbound calls and need calling equipment that is compatible with its system.

Pertaining to equipment to be compatible with Vonage, it needs to be SIP (Session Started Protocol) capable. Should you be unsure about your equipment’s compatibility, the Vonage technician can walk you with the process.

This is an extra cost to consider and make space for in your budget when you’re registering for Vonage since it doesn’t include equipment price in its plans.

Vonage Pricing

With regard to simplicity, here are exactly how Vonage’s pricing plans work for a smaller team of 20:

Mobile – $14. 99 a month per line plus taxes and charges

  • Unlimited calls
  • Unlimited TEXT MESSAGE
  • Access to the Vonage Application Center
  • Unlimited team messages

Premium – $24. 99 per month per line plus fees and fees

  • Unlimited video for up to a hundred
  • Multi-level auto attendant
  • CRM integration
  • IP desk phone ability

Advanced – $34. 99 per month for each line plus fees and fees

  • fifteen hours of on-demand call recording
  • Call group
  • Visible voicemail
  • White-glove set-up

Prices for plans on Vonage differ according to the number of employees. The good thing is all plans come with unlimited phone calls plus SMS.

Any calling plans for 100 workers or more will require you to definitely contact the sales force for a more customized package.

Vonage Setup

To start using Vonage once you have signed up to one of its business plans, you will have to sign in first to set up features, manage user permissions plus roles, and control all your extensions.

Vonage provides interactive guides by means of its Learning Middle once you’re agreed upon in to help you make the setup process simpler. Not only that, Vonage offers customer training sessions that will cover features, apparatus, and user balances.

Once you’ve added your details, you can get started immediately. Or, you can also plan a service delay as high as 45 days, so it’s there prepared to be used whenever you need it.

Vonage Features

Vonage offers an thorough list of features—over 50 of them. Not all of them will apply to your business, but it’s good to know they’re available as your business grows.

Here’s a quick list of several of its more popular features:

  • Vonage Extensions
  • Boomerang
  • Selective Call Block
  • Vonage Voicemail In addition
  • Enhanced Call Forwarding
  • SimulRing
  • Add-on Phoning Features

Vonage Choices

Exactly what solutions does Vonage offer? This depends upon if you’re looking for house or business contact plans. Since we are focusing on business solutions for this review, they fall into three general categories. Here’s the closer look at each.

Marketing communications APIs

Vonage APIs allow you to integrate effective contacting solutions for online companies and enterprises trying to scale. Vonage’s communications APIs consist of video, in-app voice, SMS, sip trunking, email, dispatch, and more.

It is simple to verify user balances as well as prevent scams with its safe two-step authentication feature. It also allows you to create sub-accounts to configure the reporting and invoicing of different projects.

Unified Communications

Vonage’s unified communications choices include solutions that let business function from anywhere using more than 50 features to pick from. Some of the features consist of paperless fax, contact monitoring, virtual receptionist, click-to-dial, call flips, and local or even geographic numbers.

Vonage’s unified communications make it easy to collaborate with colleagues no matter where you are along with tools available for desktop computer or mobile, conference scheduling functions, as well as the ability to easily record and share meetings.

Contact Facilities

Vonage offers cloud contact center software to produce a better overall product sales experience. It provides easy to manage omnichannel features that include voice, digital channels, as well as video.

Powerful routing features allow you to use customer details so you can reroute them to the best realtor equipped to help associated with their specific needs. You can auto-log phone calls and recordings plus use its click-to-dial or auto-dial tools within its CRM.

Ai powered features allow you to collect post-call analysis, enable self-service tools, and leverage powerful routing.

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Whenever you take a broad take a look at Vonage and all they have to offer, the question isn’t “will they protect all the call features I need? ” Problem becomes, “will I be satisfied with its degree of service once it’ s integrated into my business? ”

Why? Vonage is a comprehensive all-in-one voice over internet connection provider that provides tools because of its users from onboarding to equipment and beyond.

This makes it a solid option for small businesses relying on growth who need a reliable VoIP to help them get there—whether they work with at-home employees or otherwise. Yet, it doesn’t leave out the greater complex needs associated with enterprise customers who need features like AI and advanced automations to successfully look after their various types of contact needs both within the organization and customer-facing.

If you’re ready to take the plunge, check out its plans and get started with Vonage here.

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