Are you useful with all things technology? Are you the type to talk your friends through their own tech issues?
If so, you might want to think about starting your own tech support business.
Don’t worry if you discover the idea of turning your own skills into a real business intimidating—starting a company isn’t rocket science (or even computer science).
It’s just a number of steps, which we’ll take you by means of below.
When we’re completed, you’ll have the knowledge you should start your own tech support business!
The Easy Parts of Beginning a Tech Assistance Business
The good thing about tech assistance is that there’s a continuing demand. Most companies, actually small ones, have a fairly steady flow of technology-related issues. And with new technology arriving on the scene practically every day, that’s improbable to change anytime soon. If you possibly can establish yourself as being a reliable and efficient service provider, you should be capable to find steady, well-paid work.
Furthermore, as a tech-savvy person, you have the advantage of becoming, well, tech-savvy. You are less likely than others to be intimidated by the technological parts of making a company, like building a website, installing company software, or setting up a business phone collection.
The particular Difficult Parts of Beginning a Tech Support Business
One of the most difficult part of starting a tech assistance business often is not either the technologies or the business. Sometimes it’s the people. Often , you’re dealing with customers who are frustrated, pressed for time, and perhaps even feel a little foolish that they can not figure a particular problem out themselves. People in those circumstances can be cranky and might take their frustrations out on you. It is important to develop persistence, tact, and a thicker skin.
So far as the work itself goes, setting up a business is actually easy, but marketing yourself can be difficult. You have to have a solid understand of the value a person bring to your clients, be able to communicate that quickly and obviously, and learn not to consider rejection personally.
And while working for yourself has some definite perks (your boss rocks! ), it also implies that the buck prevents with you. You’re ultimately responsible for every choice that you—or anybody you hire—makes.
Fortunately, you’re furthermore in control, and you can find simple steps you can take to provide yourself the best shot at success.
Step 1 : Put the Groundwork
You know you’ve got strong tech skills plus you’re excited to get your fledgling business off the floor. But don’t stop your day job however! Before you hang out your own shingle, it’s necessary to build a solid basis.
Research Your Market
Do not assume that just because there is a need for tech services that you’re guaranteed to get customers. Before you do everything else, find out what specific skills are in demand in your area.
Start by evaluating your abilities and getting a clear picture of what kind of services you want to provide. Regardless of how much of a whiz child you are, chances are you’re not equally competent at all tasks. There could be some areas of tech support in which you do not have skills, experience, or simply plain interest. Although it may be tempting to state you’ll do “anything, ” and wing it when the time comes, you’re better off focusing on your strengths for now. You can always learn new skills afterwards.
Following, think about who needs what you have to offer. Little to mid-sized companies? People working from home? Are you able to provide remote support or are you purely in-person? Understanding who also needs you exactly what you’re offering can save you time and energy when looking for customers.
Also, be sure to validate that the people you’ll serve can and willing to pay out you for everything you provide. This can save you an enormous amount of time, money, and frustration simply by ensuring that there is a strong, paying market to get what you have to offer.
The simplest way to start is by using people you know. Inquire about the kind of tech difficulties they face, at home and at work, trying to get a sense showing how much they’d become willing to pay for help. Get specific in regards to the pain points they’re dealing with—are they will spending money on tech services they don’t need? Wasting time looking to get software to run properly? Or are they concerned about data security? Knowing what parts of their own technology stresses all of them out most helps you position yourself because the best solution to their problems.
While you are talking to them, question them about how they find tech support (word of mouth? marketing? ) and how endless tech support they typically need each month.
Investigating competing tech support companies in your area is also a good way to study the market. Don’t lose center if there are currently several competitors close by. Instead, try to find out more about them. You will probably find that you can provide services or serve clients that they don’t.
If you can discover an underserved market and are confident that will you’d like to convert this into a business, then it’s time to start taking steps to make this happen.
Create a business plan
A business plan can help you organize all the tips you have about in operation into a coherent record that answers questions like:
- What are my start up costs?
- Who are my customers?
- How can I find them?
- What will my ongoing expenses be?
- How much will I need to charge in order to be profitable?
- What do I must charge and how many hours will I need to function to be profitable?
If you think you may ever want to take out a business loan or get someone to invest in your company, a well-done business plan is going to be essential. For now, a person don’t need to worry regarding perfect grammar or even spelling. It’s more important that you go through all the pros and cons of starting your own business, understand what it will cost to start the company and keep it operating, and have a realistic knowledge of how much you can potentially earn.
In the event that you’d like several support, be sure to have a look at Live Plan, a reasonable business plan software program that guides you through all the things you need to think about and shares examples and themes that will make business planning for a breeze.
Step 2: Setup Your Business
Once you’ve validated your concept, it’s time for you to turn it into a real business. The following tips will help make it standard.
Register your business
Setting your self up as a legitimately registered business not just makes you look more professional, it also confers tax benefits and extra liability protection.
In most cases, especially if you’re running the business on your own, a limited liability corporation (LLC) is a smart approach to take. This type of business organization helps protect your individual assets because it limits your liability to just the assets of your business. In other words, if you’re sued by a customer or unable to pay your business debts, your personal assets, like your home or your financial savings, can’t be seized.
The exact procedure for registering your company as an LLC varies from state to state. The cost arranging also varies, yet it’s typically about $200–$300. You can register your business yourself you can also hire a third-party LLC registration organization to do it for you.
In most states, you’ll need to restore your LLC annually. This is usually a simple matter of updating your details and paying a renewal fee and may often be done on-line.
Register the Doing-Business-As (DBA)
Also known as a “fictitious name, ” the DBA is only essential if your registered company name is different from the name you’d want to work under. Signing up a DBA ensures that no one else in your town can use your business title, and also gives you the flexibility of starting a new business without having to generate an entirely new LLC. Before you select a fictitious name, verify to make sure no one otherwise has already registered it—most states allow you to examine availability for free online.
Fortunately, the process to register a DBA is usually simple and inexpensive and can be done with the same state agency where you registered your LLC. Like LLCs, you’ll typically have to renew your DBAs annually.
Get a business bank account
It’s not enough to simply register your business. You also have to be able to prove that will you’re actually operating a business and not just searching for a way to write away random expenses. Opening a separate bank account is among the best ways to display that you’re obtaining your status as a company owner seriously. Added benefits are that it will help keep up with the advantages that being an LLC gives you and it will make simplify recordkeeping and tax conformity.
All you require to open a business account is a business name and an Employer Identification Number (EIN), which you can get from the INTERNAL REVENUE SERVICE simply by filing online. We highly recommend Relay Bank, which specifically serves small- in order to medium-sized businesses. It offers great features such as the capability to set up multiple examining accounts for different areas of your business—so you can spend your taxes directly out of your tax account, for example—and enables you to request up to 50 customizable debit cards that you can assign to different balances and/or different workers. Bonus: there are simply no minimum balance requirements or monthly costs.
Set up an marketing system
Along with your bank account, you’ll also need a way to send and track invoices, bills, and taxes. You are able to hire an accountant or bookkeeper to all this for you or invest in accounting software program. Our review of The very best 7 Accounting Software program for Small Businesses may help you find the best fit for your situation.
Any moment you’re going in and out of people’s houses or offices, as well as dealing with expensive gear, there’s the potential for accidents—imagine spilling coffee on a laptop you’re supposed to be fixing or possessing a client trip over the cord you overlooked and get hurt. You could also get sued designed for libel or slander if, for instance, your own advertising is skewed or a tweet is usually misconstrued.
Common liability insurance typically costs $350 – $900 per year designed for $1 million in protection and covers you for:
- Bodily injury
- Property damage
- Healthcare payments
- Legal defense plus judgment
- Personal and marketing injury
Another type of insurance worth considering is Errors plus Omissions (E & O). This defends you if your customers sue you more than work-related errors for example project delays or coding errors.
Finally, if and when a person hire employees, you’ll need workers’ compensation insurance to cover expenditures should your employee turn out to be ill or wounded while on the job.
Step 3: Begin Finding Clients
It’s not enough to be good at what you do—or even the best from what you do. You also have in order to let people understand who you are and how you can help them. Let’s start getting the term out!
Create a website
Among the simplest yet most effective things you can do to support your business is to create a web site. It’s a smart shift for any company, plus it’s essential for one that offers tech assistance. Your potential customers need a place where they could find out about your solutions, read testimonials from satisfied clients, and discover how to contact a person.
Like a tech expert, you most likely have the skills to produce a website, but that will doesn’t mean you should put a lot of time into building it your self. Also, be realistic regarding your design skills—being a tech whiz doesn’t always convert to coherent logos and a beautiful layout. When it comes to your website, it is more important to connect clearly with your clients than to show off your tech skills.
We such as Squarespace, which is basic, affordable, and comes with beautiful templates that you can use to get a striking site up and running in no time.
Start with your existing network. Be sure to let your friends and family know what you’re doing and ask them to spread the word.
After that start branching to be able to people you do not know. Check out your local chamber of commerce and attend some meetings. Look for meetups of small (or not-so-small) business owners or home-based entrepreneurs or whoever your target market is.
And of course, don’t forget social media. It is a great place to allow people know who you are and what you do, and there are often in order to jump into discussions with tips and tricks that will help establish you being a tech expert.
All of us don’t recommend sinking a lot of money or period into paid advertising until you’ve made one of the most of the free possibilities to you. That said, there will be a time when you’ll probably have to pay for some kind of advertising. Actually then, we recommend you try one form of advertising at a time before moving on to another one.
Remember back in Step 1 when you were speaking with potential clients? Hopefully, a person asked them regarding where they learn about tech support services. Facebook and Instagram can be great ways to target local people, but don’t overlook nearby magazines and documents.
Regardless of the medium you use, always ask new clients how they learned about you and keep track of what methods are getting the very best results.