Gusto Review

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The benefits of payroll software speak for themselves, however the price tag can be limiting, especially for small businesses.

Gusto offers probably the most affordable plans on the market and transparent pricing.

You actually get a generous providing of HR functions to complement your payroll processing.

Is usually Gusto the payroll service for you? How does it measure up to the competition?

This review covers all you might need to know about Gusto before you open your wallet.

Gusto Advantages and disadvantages


  • Very easy to utilize for beginners
  • Affordable pricing designed for startups and small businesses
  • Excellent range of payroll and HR features
  • Unlimited payroll runs
  • No extra charge for filing fees
  • Transparent pricing


  • Health insurance coverage is restricted to 39 states
  • Simply no dedicated payroll expert
  • The time tracking feature isn’ t available using the basic plan
  • You have to pay for all employees, whether or not you pay them

How Gusto Compares to Top Online Payroll Services

Three top contenders for the best payroll services are ADP, Paychex, and OnPay. However , Gusto is still a terrific online payroll service, especially for small enterprises or startups. It really is arguably the most straightforward software for an complete beginner. It also comes with a full suite associated with payroll and HUMAN RESOURCES features, making it really worth the cost. For these reasons and more, Gusto made it onto our list of the best payroll services after much research and reviewing.

Gusto Management & Employee Self-Service

Payroll software already makes processing salaries and wages easier. However , things can be even easier with employee self-service. Again, this is an area where Gusto performs exceptionally well at benefiting companies who don’t have considerable time or resources to cope with personnel paperwork.

With Gusto, you only need to enter some employee details, which includes their email address. Then your software sends out an invite for the worker to complete the onboarding process. The employee will provide contact info, fill out W-4 plus I-9 forms, supply their bank information, and can e-sign paperwork within Gusto. This particular leaves you more time to deal with other important business tasks.

Adding and removing workers from the system is easy and intuitive. Your workers will be able to view their W-2s and paystubs any time they desire. Even old employees can continue to view their own old pay slip if they need to.

To be fair, employee self-service is pretty a lot standard with top payroll software. Paychex, ADP, and OnPay all offer similarly robust employee self-service functionality. But provided Gusto’ s general ease of use, this software beats the competition. Even your less tech-savvy employees and companies will be able to easily self-onboard using Gusto. It’ s also excellent that Gusto provides this feature with its cheapest plan, the particular Core plan.

Gusto Multi-State Taxes Filings

Gusto automatically files your tax forms plus remittances for you. Included in this are basic forms such as 1099 and W-2. Gusto also manages more complicated forms like the 940, 941, plus 8974. Additionally , the software program files state-specific tax forms to ensure that you are always compliant. The software enables employees to sign the forms digitally. These forms are usually securely stored on the web, complete with 256-bit Superior Encryption Standard (AES).

The best part about submitting tax forms with Gusto is the transparent pricing. The entire value is covered in your subscription, regardless of the document. Similar services like ADP Run charge an additional fee to process W-2s and 1099s, bringing up the cost of your subscription.

Furthermore, Gusto offers multi-state tax filings in every 50 states. Multi-state tax filing can be obtained with all Gusto programs, including the Core program. Again, this efficiency is included in your monthly fee. On the other hand, ADP charges an extra fee if you need to run payroll in more than one state. Gusto is definitely a top choice for employers with a labor force spread out across multiple states.

Gusto Specialized Payroll Options

Payroll complexity depends on the specific industry. For the most part, Gusto is a terrific payroll software program for most industries. The particular service provider also includes a dedicated contractor program if you work solely with contractors.

Gusto even has a nifty feature called the Gusto Wallet. Here, employees can access crisis funds, set savings goals, get access to a Gusto debit card, and easily divided paychecks to different accounts.

Gusto no doubt has its own great specialized payroll solutions. But you can tell that the company takes a one-size-fits-all approach. Consequently, Gusto lacks a few of the specialized features you receive with other providers such as Onpay. For example , Onpay’ s versatility is astonishing. Whether you need to file parsonage exemptions for a church or process payroll to get employees on an H2A visa, there is nothing this can’ t manage.

Overall, Gusto works well for most conventional businesses. However , if you are searching for something more specialized like managing a nonprofit, restaurant, or farm, OnPay may be a better choice.

Gusto Pay Routine Frequency

Gusto gives you complete autonomy of how often you’ d like to pay out employees like most additional payroll software. Automatically, Gusto sets its pay frequency to twice a month. You could easily change this to the payment routine you prefer.

You have the option of putting all of your employees on the same routine, including hourly plus salaried employees. You may also put employees upon different pay schedules or set pay out schedules by division or compensation kind.

The pay out schedules available on Gusto include:

  • Weekly
  • Bi-weekly
  • Monthly
  • Semi-monthly
  • Quarterly
  • Annually

You will find no complaints here. You’ll be able to set precisely the kind of transaction schedule that matches your business and labor force. Managing different pay schedules is also quite simple with Gusto.  

Gusto Helpful Benefits

If you offer employee advantages, you’ d want a payroll service that lets you handle worker benefits. Gusto offers robust benefits options. The list of supported benefits includes:

  • Medical insurance
  • Vision insurance
  • Insurance
  • Wellness flexible spending accounts (FSA)
  • Long-term disability insurance
  • Short-term disability insurance
  • Employer-paid life insurance
  • Health savings account (HAS)
  • Dependent treatment flexible spending accounts (DCFSA)
  • Commuter benefits
  • Worker’ h compensation
  • Group term life insurance
  • Payroll reductions

The only downside is that medical health insurance coverage with Gusto is limited to 39 states. Paychex plus ADP, on the other hand, offer health insurance coverage in most 50 states. Or else, Gusto provides one of the most comprehensive benefits on any payroll software program.

Gusto Payroll

If you want to take a hands-off approach to payroll, Gusto is the ideal partner. Aside from spending your employees and contractors, Gusto furthermore calculates your taxes. The software also documents your taxes with all the correct agency. This happens every time you operate payroll. And the best benefit is that there is no additional charge for filing taxes.

Gusto will even report brand new hires to the federal government for you. The software effortlessly integrates with information systems and other software, including QuickBooks, Xero, Clover, Trainual, and TSheets. In addition , you can easily transfer employee and payroll data from other systems, meaning you don’t have to start from scratch when you register with Gusto.

Additionally , Gusto facilitates direct deposit. Workers often prefer this choice, so be sure to offer it. The direct deposit comes with 3 processing timelines, which includes four-day payments, two-day payments, and next-day payments. Gusto initially put you around the two-day payment routine, but you can request next-day payments after digesting your first payroll. Thus, you can use direct down payment for paying employees and contractors as well.

Finally, Gusto offers a nifty AutoPilot ™ feature to run payroll instantly. This feature works well if you have salaried workers with fixed hours because payroll will appear the same every month. The particular AutoPilot ™ feature lets you select when you’ d like your employees to be paid, and then Gusto takes care of the rest. You also get a notification a day before payday, in the event you’d like to create changes.

1 potential downside along with Gusto is the transaction structure. You have to purchase each employee you add to your system. This consists of the employees you aren’t paying right now, like if someone will be on unpaid leave/vacation or if you have delinquent interns or volunteers.

Another downside is that Gusto doesn’t offer international payroll. This limitation could be a problem if you have the dispersed or remote global workforce. Paychex and ADP provide global payroll in a extra cost and may much better options if you employ multiple international individuals.

Gusto Hiring and Onboarding

While Gusto marketplaces itself as payroll software, it has remarkably robust HR abilities. Its hiring and onboarding features are certainly worth writing home about.

Some of the HR tasks you are able to accomplish with Gusto during the hiring procedure include:

  • Sending tailored offer letters
  • Adding employees towards the system
  • Signing documents and forms
  • Onboarding checklists

Gusto’ s i9000 major competitors provide equally robust employing and onboarding functions. So , Gusto isn’ t exceptional regarding this. Still, these products are commendable, specifically given that not all payroll software offers them.

Gusto HR Experts

Gusto grants you access to HR experts using its Concierge plan. You’ ll be able to get within the phone with a certified HR pro in order to answer any questions you might have. Alternatively, you are able to send an email to receive personal advice through an expert.

The Concierge plan furthermore comes with numerous instructions and templates designed by HR professionals. Examples include:

  • Labor law policy themes
  • Job descriptions and offer letters
  • Worker handbook builder
  • Performance evaluations
  • Anti-harassment training
  • Employee handbook contractor
  • Termination requirements

These templates could save you plenty of time and assets drafting your employee documents. ADP and Paychex also offer this particular service with their higher-priced plans. It’ h good to know that Gusto doesn’t fall behind its competition where it matters.

Gusto Time Tracking

Time monitoring is crucial for precisely processing payroll. Like most other payroll software program, Gusto comes equipped with time-tracking features. You or even your employees can track employees’ and contractors’ hours from the dashboard or using the Gusto application.

Gusto also stops working workflow by employee, project, task, plus period. This break down gives you a 360° view of team efficiency and project cost. You can also very easily sync with Xero or Quickbooks On the internet to get the complete image of hours plus cost.

In addition , Gusto lets you generate custom paid time off (PTO) guidelines for your business. Everything is organized neatly by department, worker, and date. As a result, you can get all the information you will need at a glance. Gusto furthermore automatically calculates PTO liabilities, meaning less work for the accounting team.

Your employees will also be able to track their own time off, including making requests and any adjustments or adjustments. It will help reduce queries or disputes about PTO between HR plus employees. Staff can submit sick days or vacation period for approval, plus managers can approve or decline requests within Gusto. Everything automatically syncs along with payroll and calendars, so everyone is on the same page.

Other top payroll software program also offers time monitoring tools. But Gusto is among the most powerful. The only major issue is that you don’t have the time tracking function with the Core plan. This seems like a good odd choice since time tracking will go hand in hand with digesting payroll. Additionally , most competitors offer this feature with their primary plans.

Gusto Customer Support

Gusto excels in many areas, but customer support isn’ t one of them. Nevertheless, this inadequacy is relative. On the surface, you receive phone support along with email and chat. But you only obtain 24/7 phone support with the Concierge program. You can only get in touch with during business hours if you’ re on the Core, Comprehensive, and Contractor plans. Finally, phone support isn’ t available on weekends and throughout holidays.

Paychex and ADP offer 24/7 phone support. This feature will be convenient if you need to solve an urgent concern. My experience with Gusto’ s email and chat support continues to be overall positive. But , a significant number of customers complain about gradual responses from the customer support team.    

On the plus side, Gusto is very easy to use. The platform’ s simplicity indicates there are few occurrences where you might need crisis support. Gusto also offers a robust knowledge bottom that you use in case of any concern.

It would be nice if Gusto offered round-the-clock phone assistance. This flaw isn’ t necessarily a deal-breaker. But it may be worth considering if technology support is a substantial concern for you.

Gusto Pricing

I’ ll end up this Gusto evaluation with a look at the pricing. It’ h another one of the platform’ s strongest features depending on your type of business. I’ d highly recommend Gusto in case you have a small team of fewer than 50 employees. The feature benefits far outweigh the price, making Gusto a great steal.

Another great thing about Gusto will be its transparent prices. You know precisely what you’ ll be spending money on beforehand. So there are no nasty impresses when it’ s i9000 time to process payroll or file taxes. Unfortunately, both Paychex and ADP possess less transparent prices plans. This can make it difficult to budget for your own service.


Larger businesses may find ADP more pleasing for its extensive growth plans. Alternatively, Paychex is an excellent substitute for companies looking for a more individualized payroll service.

Still, Gusto is one of the best payroll software out there. This look at is especially true for a small business with less than 50 employees. You’ ll get access to robust payroll and HR features even with the Core plan.

The fact that you don’t have to pay for extra to file fees or run payroll in multiple says further adds to Gusto’ s appeal. All things considered, Gusto is one of the greatest payroll software to get startups and small businesses.

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