Want to jump straight to the answer? The very best live chat software program for most people is definitely HubSpot Live Chat or even LiveChat. com.
Live chat software has become an increasingly popular customer service option for websites throughout all industries. Through lead generation to product sales support, troubleshooting, and general inquiries, the use cases for live chat are limitless.
Customers nowadays demand an immediate response. Phone calls with lengthy wait times, e-mail support, and other communication methods don’t supply the same instant fulfillment as live talk.
That’s precisely why 46% of customers prefer live chat more than email (29%) and social media (16%) support.
Aside from the enhanced customer experience, reside chat also can make things easier for your customer service agents. They’ll have easier access to resources, the ability to path messages to the correct department, and solve issues faster.
By leveraging the strength of AI and automation, you can enable live chat on the website 24/7. Customers won’t be forced to contact your office between 9 AM and 5 PM local time Monday-Friday.
All websites with a customer service option can benefit from adding live talk with their site. In case you’ re uncertain where to start when looking for live chat software to add to your website, I’ ve taken the guesswork out of the process.
Read my complete review of the 10 best reside chat software choices on the market today, and find the ideal solution for you.
The Top 10 Greatest Live Chat Software program
- HubSpot Live Chat
- LiveChat. com
- 100 % pure Chat
- Zendesk Chat
After performing extensive research, I have narrowed down the top ten live chat solutions on the market today. I’ll include the features, advantages, use cases, prices, and potential disadvantages in the reviews of each one below.
#1 – HubSpot Live Chat — Best Free Reside Chat Software
- Free live chat widget
- Free CRM software
- Chat bots plus automation
- Customizable widget
Start for free
HubSpot is one of the most popular CRM solutions on the market today. The HubSpot CRM is free of charge and comes with plenty of other free tools for marketing, product sales, and customer service.
Free live chat is part of that will package.
HubSpot makes it simple for you to chat with guests, prospects, and customers in real-time.
Customize your live chat widget to fit your branding and colour scheme. Set up focused welcome messages for different landing pages or audiences. All of your conversations will automatically be saved in the contact’s records. So your whole team has entry to every interaction.
You can even leverage totally free live chatbots in order to automate your conversations at scale.
To get the most out of HubSpot, paid programs start as low as $40 per month. Product suites and bundles from just $50 a month. While the free CRM and free reside chat might be suitable for getting started, you’ll certainly want to upgrade at some time. Get started for free.
#2 – LiveChat — Best For Multichannel Support
Go to LiveChat
- Starts at $16 per month
- 5 minute set up
- 170+ integrations
- 14 day free trial offer
Start for free
More than 177, 000 customer care representatives across 150+ countries use LiveChat. com. The software facilitates over 27 mil chats per month. It’s used by industry leaders like Sony, Ikea, Lexus, Samsung, LG, and more.
For anyone who are managing customer care across multiple stations, LiveChat will consolidate those messages into one platform.
The software integrates with more than 170 different third-party apps plus tools. These applications give you the capabilities to carry out things like manage orders, accept payments, plus add customer info to your CRM.
Let’s take a nearer look at the plans and pricing for LiveChat:
- Beginner — $16 per agent per month
- Team — $33 per real estate agent per month
- Business — fifty dollars per agent monthly
The particular Starter plan is okay for basic make use of. It comes with a 60 time chat history as well as a built-in ticketing system. For unlimited talk history, branding equipment, and other advanced functions, you’ll need to upgrade to a higher rate.
LiveChat offers separate products intended for AI chatbots, assist desk support, plus knowledge base equipment. So if you’re thinking about those features, you’ll have to buy that software separately.
Test LiveChat free designed for 14 days. It takes simply five minutes to install.
#3 – LiveAgent — Best For Ticketing Support
Check out LiveAgent
- Starts at $29 per agent
- Integrated ticketing
- Contact center support
- 14 time free trial
Try it for free
LiveAgent has a wide range of product offerings. In addition to live chat, the business has solutions just for help desk software program, call center software program, and more.
Companies use LiveAgent’s talk software to increase sales, improve customer satisfaction, and minimize support costs. The platform has predictive conversation invitations, website monitoring tools, and real-time typing previews to ensure exceptional support from the agents.
LiveAgent’s primary focus is customer care.
The reside chat software arrives fully-integrated with helpdesk features like ticketing. LiveAgent’s plans are very affordable, especially having a ticketing solution.
Live chat plus ticketing starts with $29 per realtor per month. The all-inclusive plan for live chat, ticketing, and contact center support begins at $39 a month per agent.
Unfortunately, LiveAgent does not offer advanced functions for AI automations or chatbots. But it’s still an excellent customer service tool at an affordable rate.
Try LiveAgent totally free for 14 days.
#4 – Chatra — Best For Multilingual Live Chat
- Free plan available
- Paid plan begins at $15
- Unlimited simultaneous chats
- Free multilingual chat widget
Start free of charge
Chatra is one of the world’s most popular live talk solutions. It’s reliable by 31, 000+ businesses and e-commerce shops.
The software program has tools pertaining to website monitoring, multichannel communication, conversions, and so much more.
Chatra has a free forever plan for just one agent. Even the totally free software comes loaded with features like:
- Unlimited contingency chats
- Multiple website assistance
- Off-line messaging
- Typing indicators
- Read receipts
- Agent names and pictures
- SSL encryption
- Google Analytics integration
- Developer API
The list goes on and on. Another standout of the free of charge plan is the multilingual chat widget. Customers can see your chat widget in their favored language based on browser settings. Other solutions charge extra for this feature.
Designed for multiple agents plus advanced features like bots, targeted triggers, and detailed guest information, the Pro version of Chatra costs $15 for each agent per month. Give it a try now.
#5 – Pure Chat — Best Unlimited Plan
Go to Pure Chat
- Starts in $39 per month
- Exceptional cellular app
- Great value
- 30 day free trial offer
Start for free
100 % pure Chat is a easily way to add live chat to any web site. It’s currently used by 14, 000+ customers across 150+ countries worldwide.
You will have complete control over exactly how your chat widget looks with customizable features to match your internet site color scheme plus branding. With Genuine Chat, it’s easy to manage customer support on the run with iOS and Android mobile apps.
Pure Chat comes with an extensive feature listing, including:
- Chat alerts
- Canned responses
- Pre-chat information form
- Built-in SSL
- Owner availability scheduling
- Visitor information and location details
- Third-party integrations
There are two different Pure Chat plans; Growth and Pro. The plans cost $39 and $79 per month billed annually, respectively.
The particular growth plan contains four users. Extra users cost $13 per month. Even the entry-level plan has unlimited chats. The Professional plan comes with 10 users and costs $8 per month to add more seats. In addition to unlimited chats, the top-tier plan also comes with unlimited conversation history and can be used on an unlimited variety of websites.
It comes with an exceptional level of value in these plans. Yet Pure Chat lacks advanced features like AI and software.
Try it free for 30 days.
#6 – Olark — Best Live Chat Software Meant for Sales Teams
- Starts from $12 per broker
- Detailed user information
- Team tools
- Software features
Get 2 weeks free
Olark is certainly live chat software program that’s specifically meant for sales teams.
Use this software to build customized pre-chat types, triggered messages, and allow for offline messaging when your team can be unavailable. You can talk in real-time plus organize the customer information in Olark or within your own product sales CRM.
Other features and benefits of Olark include:
- Built-in chat tools (file sharing, transfers, notifications)
- Visitor page tracking
- Talk analytics (volume, history, Google Analytics, marking, etc . )
- Team administration tools
- Full customization
- Data encryption and security
Olark also provides automation tools with regard to things like chat redirecting, canned responses, proactive chat, automatic hey there, and more.
Pricing starts at $12 per month per real estate agent with a two-year agreement. The one-year plus month-to-month rates are usually $15 and $19, respectively. Add-ons regarding advanced features range from $29 to $99 per month.
Try Olark free for two weeks.
#7 – Intercom — Best Scaleable Reside Chat Software
- Starts at $39 per month
- 100+ integrations
- Basic and advanced programs
- 14 day free trial
Get going for free
More than thirty, 000+ businesses trust Intercom for live chat software. The woking platform has everything you need to benefit from live chat for lead generation, customer engagement, and customer care.
From basic use for single users and reside chat at range with advanced workflows, bots, and automation, Intercom has a arrange for everyone.
Customize targeted messages on the homepage and internal landing pages for different types of people, for example leads vs . clients. Use this software to provide users a product tour or guide all of them through the conversion funnel.
Intercom seamlessly integrates with 100+ effective apps and equipment that you’re already using, like Slack, Facebook, Salesforce, Google Analytics, Stripe, and more.
Here’s a quick overview of the starting price points with regard to Intercom:
- Start — $39 per month
- Grow — $99 per month
- Accelerate — $499 per month
- Scale — $999 per month
The Start and Develop plans come with one seat and 5 seats, respectively. These types of plans provide all of the basic tools you need to get up and operating with live chat. The Accelerate plus Scale plans every come with ten chairs and advanced functions like custom bots, automated assignment rules, and a multilingual assist center.
Intercom system has other addons for product tours, advanced lead generation, innovative customer engagement, plus advanced support automation. Those add-ons range between $199 to $499 per month.
Try out Intercom free meant for 14 days.
#8 – SnapEngage — Best Live Chat Bots
Check out SnapEngage
- Starts at $16 per user
- 6 talk bots
- HIPAA compliant
- Built to level
Get started now
SnapEngage is a robust reside chat solution. System has use-case particular tools for sales, customer service, and even health care solutions with HIPAA-compliant chats.
For anyone who want to fully influence automations and chat bots on your site, SnapEngage will be the smartest choice for you.
Here is a quick look at the plans and pricing for this software:
Live chatbots available on this software program include:
- Information capture bot
- Authorization bot
- Answer bot
- Guide robot
- Customized API bot
- COVID-19 indicator checker bot
Even the basic plan comes with the information capture and approval bots.
SnapEngage has all of the tools you need to manage support at every stage of the customer journey. The plans are inexpensive and feature-rich, but do have a three-user minimum to start.
#9 – Zendesk Chat — Greatest Live Chat Software program For Helpdesks
- Free pertaining to basic use
- Paid programs start at $14
- Omnichannel assistance
- Helpdesk support suite available
Start for free
Zendesk Chat is a simple and powerful tool just for improving customer support through live chat. The application is easy to use, works together with multiple communication stations and delivers comprehensive analytics.
Some of the top features of Zendesk Chat include:
- Behavior-based activates
- Pre-chat and offline forms
- Chat ratings
- Visitor lists
- AI-powered chatbots
- Document sending
Here’s a nearer look at the plans plus prices for this software:
As you can see, Zendesk Chat has a plan for everybody. You can even get the software program for free if you’re a user.
For those of you who want the full helpdesk experience, in addition to live chat, try the particular Zendesk Support Suite. The software starts in $89 per month plus includes everything you need to get a virtual customer support middle.
#10 – Drift — Best Live Chat Software program For Lead Generation
- Free designed for basic use
- Paid programs start at $400
- Discounts just for startups
- Lead generation with ABM
Start for free
Move is another popular reside chat solution intended for sales teams. It’s trusted by fifty, 000+ organizations across the globe.
With functions like live chat for account-based advertising (ABM), meeting scheduling, and chat-to-call, this software is perfect for leads at scale.
Businesses use Drift to help shorten the particular sales cycles by connecting with prospects on the spot. You can even meet the criteria your leads within real-time, directly within the live chat container using automations and AI chatbots.
Here’s a look at the Go pricing:
- Free — $0
- Important — $400 a month
- High quality — $1, five hundred per month
- Enterprise — Custom pricing
The free program allows you to chat with your website visitors in current but doesn’t include any of the other features and benefits associated with Drift.
Just for custom bots, direct routing, and sales integrations, you’ll have to upgrade to a paid plan.
Move is definitely more expensive than other solutions in the marketplace. It’s also worth noting that the prices above are just the bottom monthly rates charged annually. Chat seats start at $40 each month per agent.
Startups with less than 20 employees meet the criteria for a 93% price cut.
How to Find the very best Live Chat Software program For You
Finding the best live talk software for your web site can be difficult if you don’t understand what to look for. There are certain elements that must be taken into consideration because you’re shopping around.
This is the methodology that I used to narrow down the best picks on our list.
What do you need live chat intended for?
Some options specialize in sales, while others focus on customer support or even lead generation. There are even reside chat tools pertaining to things like omnichannel or even multilingual support.
If you have a specific gap that needs to be filled, make sure you choose a live talk solution that can accommodate those needs.
Software is a crucial component of live chat. The very best automations ensure that your readers get a fast response, even if a live agent is unavailable at the time.
Advanced automations go so far as routing customers towards the right department or even agent. Some AI-powered chatbots have the ability to solution questions and instruction customers through the transformation funnel without ever connecting to an real human.
Its not all software comes with these types of tools. In most cases, automations and chatbots are considered a premium feature.
How many live agencies do you have?
Several plans have minimum and maximum realtor restrictions. For example , should you be going to handle live chat support by yourself, there’s no cause to pay for a plan that is included with five agent chairs.
For those of you planning to scale your group, look for a software that charges on a per-user basis, with the ability to add-on as your team expands.
In addition to basic reside chat functionality, there are several other features to keep in mind as you’re looking around:
- Brought on responses
- Website monitoring
- Concurrent talks
- Customer details and CRM data
- Chat analytics
- Team management tools
- Customizable chat golf widget
Not every of these features can be a deal-breaker. It depends on what you’re looking for. Some businesses will have specific needs that must be met. For instance , a medical business would need live chat software that’s HIPAA compliant.
What’s the very best live chat software program on the market today?
For anyone looking for free live chat software, check out HubSpot Live Conversation. But there are many other great choices for you to choose from.
For ticketing plus customer support, use LiveAgent or Zendesk Talk. Chatra is the best software program for multilingual reside chat, and LiveChat is the best for omnichannel support. Intercom is usually our top overall recommendation for scalability. For sales teams and lead generation, try Olark or Drift.
If you want to power chatbots and software, use SnapEngage.
No matter what type of internet site you have, you can find the best live chat software for your needs using the suggestions in this guide.