When to Use Automatic Call Distribution (And When to Avoid It)

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Automatic call distribution (ACD) is a technology used in call centers to distribute incoming calls evenly among customer service agents. ACD helps you make sure every calling customer is connected to an agent as quickly and efficiently as possible. ACD might sound like a great idea for every type of […]

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7 Unexpected Things You Can Do With Call Center ASR

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ASR (Automatic Speech Recognition) allows us to interact with devices, such as smartphones and smart home assistants, using our voice. In call centers, ASR helps customers interact with automated systems and self-service menus without the need of a human operator. This technology is useful for call centers because it can …

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